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Online Resumes with "AHT"
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Creative Writer - 13 Years of Experience - Near 30253
Summary: My responsibilities included maintaining internal communication channels and creating morale focused corporate events. Managed separate contests for the Sales, Service and Road Service channels. Summary: As a sales agent I maintained licenses for 22 states while maintaining top results. I sold over 1500 policies in 2009 and over 1550 in 2010. I worked as a sales coach in 2010, helping new agents increase performanc...
Tags for this Online Resume: Management, Communications, Training, Acquisitions, Consulting, Adobe, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Internal Communication, Atlanta
Help Desk Specialist - 12 Years of Experience - Near 95831
Summary * Extensive experience in coordinating for hardware and software technical support, maintaining network capability, with installation and configuration of both hardware and software on HP brands of PC systems. * Strong experience in troubleshooting system hardware and software, Network setup and solving network problems due to features and function. * Strong experience in answering 50+ calls on an average per day wi...
Tags for this Online Resume: Windows 10, Microsoft 365, AVAYA, SCCM, GHOST, Ect..., Software, Software Installation, Configure, Install, Inventory, Microsoft Windows 8
Accountant - 2 Years of Experience - Near 70607
Tags for this Online Resume: AHT, Quickbooks, Accounts Payable, Payroll, TSheets, Accounting, Administrative Assistant, Audit, Cardiopulmonary resuscitation (CPR), Citrix, PointClick Care, SharePoint
Chief Operations Officer - 3 Years of Experience - Near 22039
ACCOMPLISHMENTS Product Development/Management: As the first Product Manager at Compressus, a start-up in the healthcare IT market focused on telemedicine and imaging software, led a market survey to determine that the stated target market was saturated with similar software, but that an opportunity existed to tweak the product and enter the interoperability and workflow niche. Innovated the architecture, managed the develo...
Tags for this Online Resume: Operations, Account Manager, P&L, muti site management, Analytical Skills, data anaysis, Product management, Business Development, Business Management, Business Plan, Business Process, policies, best practices, Cross functional teams, Vice President, Technoogy, Revenue, sales growth, Financial acumen, Revenue and Expense budget management, Staff Mentoring, SLA Management, Customer Satisfaction, Staff Recruting
President - 20 Years of Experience - Near 44017
Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...
Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management
Manager - 10 Years of Experience - Near 77539
Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80-125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...
Tags for this Online Resume: Scheduling, Security, Services, Support, Technical Support, Call Center, Documentation, Management, Payroll, management, manager, metrics
Manager - 20 Years of Experience - Near 77406
QUALIFICATION SUMMARY Performance driven with an ability to achieve success and exceed in high-pressured environments. * Proven leadership and team-building skills, coupled with the ability to manage teams in customer service relationships * Implement process developments by eliminating non-value added steps to improve SLAs * Enhance efficiencies for back-office processes, as a result reduced SLA from 187 days to same day p...
Tags for this Online Resume: Quality Assurance, Support, Audit, Back Office, Bankruptcy, Billing, Budgeting, Operations, Problem Solving, Process Improvement, Call Center, Disputes, management, Leadership, Regulatory Compliance, Employee Development
Customer Service Manager - 20 Years of Experience - Near 90603
Tags for this Online Resume: Administrative Assistant, Banking Industry, Diversity, Management, Quality Assurance, Test, ACD, Automatic Call Distribution, On-line Banking, Services
