Description
Summary * Extensive experience in coordinating for hardware and software technical support, maintaining network capability, with installation and configuration of both hardware and software on HP brands of PC systems. * Strong experience in troubleshooting system hardware and software, Network setup and solving network problems due to features and function. * Strong experience in answering 50+ calls on an average per day with 7-10 minutes AHT. * Extensive experience in providing remote connectivity assistance for Net Access products, Microsoft remote access and Remedy application for ticketing trouble calls management. * Consistently deliver a high level of customer satisfaction in environments which require quick diagnosis and triage of issues. * Strong experience in utilizing knowledge tools, client management tools and remote control software to resolve at least 80% of PC calls online, without having to dispatch to a center of expertise or desk side support technician. * Strong experience in fault isolation for server issues.
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