Goal oriented professional with over 14 years experience in the retail industry with a focus on customer engagement, shrink control, increasing diversity, and P&L management. Strong project management, organizational, analytical and conflict resolution skills. Proven ability to build relationships with, and influence, all levels within an organization. Leader at the Regional, Market, and Corporate level in sales, shrink, an...
As an Operations Vice President for national sales & marketing company, I have collaborated and worked from the ground levels of marketing, inside sales, customer service and inbound call center operations. An entrepreneurial focus with a goal of leading a small business in the multi-functional approach of strategic planning, implementation and solutions. I build strong teams while getting continuous expanding my own pers...
Tags for this Online Resume:
Training, Call Center, Management, Entrepreneur, Operations , Customer Service, Workforce Management WFM, Onboarding, E-Learning
Masters level executive with process management training and business transformation experience seeking to join a team with a solid mission and one that strives to continually exceed expectations!
Tags for this Online Resume:
Process Management, Customer Experience, Direct Sales & Service, Workforce Management, Service Center Operations, Chief Operating Officer, Senior Vice President, Customer Service Operations, Vice President, Life insurance operations, Call Center Management, Insurance, Call Center Operations
Featured Profile
I'm a former teacher and Air Force officer who has over 20 years of experience in equal opportunity and treatment, reviewing and writing policies, employee relations, workforce management, recruiting, and records management, and many other personnel issues. I'm an experienced manager and supervisor with deft time management and organizational skills.
