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Online Resumes with " Remedy"
Help Desk Specialist - 4 Years of Experience - Near 21207
I am looking to get further into the IT field. I enjoy learning different aspects of of the field. It is always interesting when I run into a problem and have to use different references to troubleshoot. I get a satisfaction after figuring out a problem, to see the customer's reaction of joy. With my skills and my experiences, I have a lot to offer a prospective employer.
Tags for this Online Resume: Baltimore, Troubleshoot, Software, Remedy, VPN, Migration, Windows 7, Microsoft Suite, Desktop Computer, HP
Telecomm Specialist - 15 Years of Experience - Near 22630
Over 20 years of progressive IT experience in computers/Telecommunication support, system planning, product evaluation, system maintenance of complex communications systems, information security, maintained records and system documentation and supervising and training of military and government personnel. Has experience with managing multiple phases of systems life cycle. In depth knowledge of security technologies, to in...
Tags for this Online Resume: Helpdesk, NOC Technician, Network Technician, Comsec Custodian, Message Center Supervisor, Mid Level Manager, Remedy, HP Openview, Defense, Publications
Program Manager
Reviewed customer satisfaction results from 2009 IT Employee Satisfaction survey and developed appropriate action plans to resolve and remediate problems. Reported on a monthly basis status of actionable items. Responsible for the development and distribution of the US IT Newsletter to all US employees on behalf of Executive. Managed comments returned following the newsletter distribution to ensure proper focus and resoluti...
Tags for this Online Resume: IBM, Management, Security, Personal Computer, Software, Infrastructure, Project Management, Project Manager, Distribution, Applications
Project Manager - 15 Years of Experience - Near 94555
Profile Principal Program Manager SYSTEMS ENGINEERING SOFTWARE DEVELOPMENT IMPLEMENTATIONS IT INFRASTRUCTURE Experienced project manager offering 15 years of success leading all phases of diverse technology projects in consumer hardware, device software & QA & IT Infrastructure, enterprise applications including cloud and mobile technologies. Have a strong project management, system architecture and product design experienc...
Tags for this Online Resume: HP, Management, Project Management, Applications, Engineering, Program Manager, Project Manager, Infrastructure, Integrate, Software
Desktop Support Analyst, 16 years experienceHelp Desk Specialist - 10 Years of Experience - Near 07470
SUMMARY A customer service technical support professional with 16 years of diversified technical support experience with a genuine desire to serve your clients and end users by consistently exceeding their expectations.
Tags for this Online Resume: Active Directory, Microsoft Active Directory, Microsoft Windows, Desktop Computer, Connectivity, Remedy, Software, Microsoft Windows 7, Windows 7, Support
.Net/SharePoint Web Developer - 6 Years of Experience - Near 06905
Profile 6 years of professional experience providing high quality software and services on time in the field of Technology, Infrastructure Development department with leading IT companies in Product, E-Governance, E-Learning and Networking services.
Tags for this Online Resume: SharePoint, Sharepoint Technologies, Javascript, Microsoft Visual Studio, Middleware, Remedy, Security, Technical Lead, Troubleshooting, Webserver
System Administrator - 20 Years of Experience - Near 95688
Summary of Qualifications: * Active Directory administration, creating accounts, shared drives/folders, reset passwords, granting access * Assists in technical support, and implementation of the day to day account administration requests regarding various types of access and application usage, in a 24/7/365 customer environment. * Technologies supported but not limited to, are: Windows Active Directory, MS Exchange, Unix, L...
Tags for this Online Resume: Email, Unix, Cisco, Cisco 4500 Router, Documentation, Microsoft Windows, Router, Switches, Microsoft Windows NT, Networking, Active Directory Administration, DNS, Lawson, Cherwell, MS Exchange
Computer Operator - 10 Years of Experience - Near 30331
Systems operator position, wherein troubleshooting capabilities will resolve hardware and software issues. Maintain computer peripherals and ensure systems run effectively.
Tags for this Online Resume: BMC Software, Coding, Computer Operator, Data Center Support, Dec, Distribution, iSeries, Management, Remedy, Replication
Senior System Engineer - 20 Years of Experience - Near 55311
Profile: IT professional with over 20 years of experience implementing technical solutions to enhance business functionality and reduce operational costs. Extensive background architecting and implementing Windows Server, Active Directory, Exchange premise and on-line, O365, Lync/Skype for Business, Telecom, Network, System Center, and Citrix solutions. * Microsoft Desktop/Server, Apple, and Citrix architecture deployments ...
Tags for this Online Resume: Powershell, Documentation, Microsoft Visual Basic Script, Project Management, Project Manager, Legacy, Microsoft, Packaging, VMWare, Citrix, Exchange, Lync, O365, Skype for Business, Hybrid, SCCM, SCOM, Cisco, Avaya, Juniper, HyperV, ActiveDirectory, DNS, Certificates, Radware, Barracuda
Customer Service Manager
Summary Awarding winning knowledge management professional who has vast management experience and in Knowledge Centered Support (KCS). Motivated to ensure company's knowledge management tools, processes and staff perform at peak levels and exceed company goals. Accomplishments Successfully implemented and maintained Knowledge Centered Support (KCS) for Peregrine and HP Software. Successfully developed and delivered KCS trai...
Ideal Companies: Dell, MS, State Farm
Tags for this Online Resume: Acceptance Testing, Program Manager, Test, User Acceptance Testing, Insurance, Management, HP, Peregrine, Software, Support, Knowledge Management, KCS, Knowledge Centered Support, Knowledge Base Management
Business Analyst - 4 Years of Experience - Near 92130
Tags for this Online Resume: Remedy, BMC Software, Customer Relationship Management, Pittsburgh, Baltimore, Data center, Technical Support, San Diego, Salesforce
Network Engineer - 11 Years of Experience - Near 94536
Qualifications Summary Solutions-focused and performance-oriented Network Engineer with extensive experience coordinating, integrating and managing multi-site projects, efforts and initiatives supporting thousands of users across a full-range of IT and telecommunications-related disciplines. Confirmed ability to establish a cooperative climate across multiple departments/divisions with an excellent record of working at all ...
Tags for this Online Resume: Connectivity, PCS, Personal Conferencing Specification (PCS), Network Support, Networking, Support, Consulting, Desk Top Support, Management, Remedy
