Experienced Account Executive

5/2006 - Present

Individual Contributor

• * Manage and service a $7M portfolio of 70 physician accounts * Resolve operational issues, billing discrepancies, specimen and supply concerns * Communicate effectively with clients to identify their specific needs and evaluate effective business solutions * Instruct, educate and up sell laboratory services and tests to physicians and staff * Identify and qualify new business opportunities * Generated over 50k of new business over Q3 and Q4 of 2008 * Successfully maintain business retention and maximize sales growth of existing account base * Achieved February retention rate of 106.4% * Achieved March retention rate of 113% * 10% increase in revenue base YTD 2009 Clients’ range from single physician offices to multi physician specialties including: OB/GYN, Internal Medicine, Infectious Diseases, Neurology, Family Practice, Oncology, Hematology and Pediatrics. Responsibilities include determining clients’ needs by conducting analysis of requirements, troubleshooting and resolving operational and resource issues. Also, must be accessible at all times to physicians to consult on specimens that are critical to patients’ health. Work collaboratively with physicians and staff to deliver Standard of Care to patients which includes the handling of highly confidential patient information, adhering to HIPPA compliance. Recommend and consult on preventive care programs for patients including: age specific physical exams and testing, screening tests and medical services. Additional job requirements are the responsibility to improve customer relations by increasing communications within the team and with clients. Successfully retain accounts by presenting vast portfolio of focused tests while increasing customer satisfaction and maximizing sales growth.

6/2005 - 5/2006

YellowBook USA

Individual Contributor

• * Awarded “Top Dawg” in 2005 for 21% increase in revenue base * Made “Cold Calls” to local businesses in N.VA and DC selling print and online advertising * Created marketing tools for sales team to educate potential clients & position brand * Developed sales territory and built strong client relationships within a highly competitive environment through networking and reliable follow-through * Ensured that deadlines, quality standards, and client expectations were met

9/2004 - 5/2005

Eastern University

Individual Contributor

• * Successfully recruited three undergraduate classes and two graduate classes resulting in over 700k in revenue * Interviewed potential students and review application materials, for submittal to the school, while employing sales tactics to overcome objections and deferrals * Maintained contact with enrolled students to proactively overcome possible obstacles, throughout their schooling * Delivered 150 prospective students by organizing an open house to invite people into the school and introduce them to the various programs offered at the campus. * Assisted in scheduling new class start dates, in agreement with the instructor’s schedules and the requirements for each specific class

6/2001 - 9/2004

Xerox Corporation

Individual Contributor

• * Managed and retained $1.2 million in sales revenue consisting of 500 existing and new accounts * Consulted with C level executive and management teams * Launched and promoted value-added services, partner programs and total solution products * Delivered both formal and informal presentations to internal and external customers * Trained peers on “Xerox Office Productivity Adviser” tool to assess customer needs * Designed and executed successful marketing campaigns to large and small businesses

2005

Master Degree

Eastern University

• Management

2001

Bachelor Degree

Lycoming College

• Marketing