Because of an established “hunter” mentality, attained monthly sales quota and met required sales activity levels by contacting prospective customers by telephone, cold call premise visits, networking, lead generation, proposal submission, and custome

11/1999 - 6/2005

Penn Telecom, Inc

Individual Contributor

• • Directed sales and business development functions, including new product rollouts, key account management, customer relationship development and support, contract negotiations, and order fulfillment. • Formulated and presented extensive customer network solutions and cost analyses to the CFO’s, VP’s, and the boards of directors, which resulted in acquiring Butler Memorial Hospital, Slippery Rock University, Lawrence County Government, and Butler County Community College as satisfied customers. • Teamed with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth from satisfied customers. • Partnered with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution. • Sales territory received “Highest in customer satisfaction” survey results. • Voluntarily resigned to handle the care of a terminally-ill parent.

5/1994 - 6/1995

C-TEC Corporations / Commonwealth Long Distance

Executive

• • Coordinated selection, recruitment and training of inside and outside sales representatives • Organized and developed training procedure manuals, guides and course materials. • Received Corporate Sales Support Award: 1994. • Inside Sales Department closed 1995. Company sold to Frontier Communications.

8/1991 - 3/1993

Jacob Ash Company, Inc

Manager

• • Supported the Vice President of Operations in the management of the Administrative and Data departments. • Selection, testing, and placement of the prospective employees. Assisted with roster change on an as needs basis. • Responsible for the orientation and evaluation processes of the office staff. • Assisted Operations with office telecommunications networking options. • Developed and implemented job flowcharts, personnel evaluations, job satisfaction surveys, employment testing, production reports, and the "Jacob Ash Employee Handbook." • Reason for leaving: Paid internship successfully completed.

7/1989 - 8/1991

Paragon Water Systems

Manager

• • Recruited and trained Inside Sales Representatives to achieve sales quota on a consistent basis. • Maintained all employee and sales paperwork according to legal and corporate mandates.

11/1984 - 6/1989

Mci Communications

Individual Contributor

• • Promoted from Inside Commercial Account Representative to a Senior Commercial Account Manager within the first ten months of employment. • As Senior Commercial Account Manager, assisted management with the training of Basic Telephony and product knowledge for the newly employed Inside Commercial Account Representatives. • Analyzed business customer needs; created and distributed collateral sales material to business prospects; and developed product and service solutions while successfully completing the sales cycle. • Advanced to Commercial Account Executive to develop customer recognition, product rollout, and corporate sales profits within Erie, Warren, Clearfield, Venango, and Crawford counties, which resulted in a 367% increase in profits. • Presented, proposed, and sold long distance and private data applications to Lord Corporation, Spectrum Controls, National Forge, Saegertown Manufacturing, Gannon University, Hamot Hospital, Mercyhurst College, as well as numerous other major and mid-sized commercial accounts. • Achieved 27% market share of Erie, with 0% sups to cancel. • Received Sales Awards: Branch, Regional, and Divisional.

11/1981 - 11/1984

Jacob Ash Company

Manager

• • Responsible for the recruiting, training, evaluation, and subsequent success of the Inside Sales Department. • Generated and closed telephone and walk-in sales orders through telemarketing and face-to-face selling. • Processed orders and provided customer service by assisting in product selection, negotiating price, performing order/quote entry, resolving customer questions. • Checked daily invoices and returns, reconciled all cash transactions, maintained the sales floor, and maintained sales literature and event displays.

11/1978 - 11/1981

Career Personnel, Inc

Individual Contributor

• • Stimulated business growth and maintained outstanding business client services through knowledge of workplace issues and fair employment practices. • Initiated and completed employment cycle from selection to placement of candidate. • Promoted to Assistant Manager within nine months. • Assisted in the training and monitoring of the Employment Recruiters.

1994

Master Degree

La Roche College

• Human Resource Development

1978

Bachelor Degree

University of Iowa

• English