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Application/Production Support Specialist with Customer Satisfaction
Application Support Specialist with over 10 years experience in enterprise level applications with proven reliability as an individual contributor as well as in a team framework. An innovative problem solver focused on workflow/business process, support, customization with knowledge of all phases of project management including requirements gathering, technical documentation, development, and user training. An even-keeled, analytical individual with the ability to remain rational and sharp minded in high pressure situations.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Suwanee, GA |
Work Experiences
9/2006 - 1/2009
Accenture
Individual Contributor
- Managed call center call tracking software (Vantive) including support, customization, and reporting with meeting service level commitments. Trained and mentored offshore resources in Vantive issue resolution.
4/2004 - 8/2006
Aon Consulting
Individual Contributor
- Acted as primary Vantive developer. In addition to Vantive support duties, functioned as key resource for the following phases of PeopleSoft Upgrade life cycle: Requirements Gathering, Feasibility, and Design.
6/2003 - 2/2004
Boston College
Contractor / Freelance
- Responsible for design and development of workflow processes for previously installed modules. Provided daily support to eProcurement module.
7/1998 - 4/2003
