My goal is to secure a challenging position where opportunities for growth and advancement are based upon outstanding performance. I am most interested in partnering with a quality driven company who values success, ethics and a high caliber of professionalism. I am best suited to be part of a team and work with a firm dedicated to core values and excellence. I have a strong sense of direction with strengths encompassing: • Vision, Strategic Leadership and Execution • Operations Management and Client Services/Satisfaction • Performance Optimization, Best Practices and Process Improvement Initiatives • Organizational Development and Change Management • Creative, Critical and Resourceful Thinker with Superior Problem Solving Skills • Staff Management, Mentoring and Development • Meeting/Exceeding Budget, Revenue and ROI Goals with Fiscal Accountability As a true visionary, I am committed to growth and change and am highly respected by my peers. Throughout my career, I have been challenged to build presence in new markets, lead organizations, and create strategic operational plans to deliver rapid growth.

Highlights:

• Customer Service Manager
• Customer Service Director
• Customer Care
• Coaching
• Team Leader
• Mentoring
• Writing
• Operations Management
• Operations Administration
• Client Services
• Customer Relations
• Vision Leadership Execution
• Strategic Business Planning
• Best Practices
• Process Improvement
• Staff Training
• Staff Development
• Quality Assurance
• Program Development
• Program Management
• Loyalty Management
• Client Retention
• Customer Retention
• Talent Management
• Team Building
• Change Management