I have 15+ years experience in Risk Management and Customer Service leadership roles in the credit card issuing and merchant processing industries. In both startup and established corporations, I have consistently increased productivity, improved customer satisfaction, and enhanced processes. I focus on performance management tools and have been successful in identifying the right metrics to measure the benefit of a business or process.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2006 - Present
Barclay Card U.S. Card Issuer	(Confidential)	5/2000 - 4/2005

SCHOOL	MAJOR	YEAR	DEGREE
Delaware State University	Business Administration	1995	Bachelor Degree

Highlights:

Companies I like:

Global Payments, Bank of America, TSYS, Checkfree, Choicepoint

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• fraud
• risk management
• customer service
• call center
• retention
• reduce losses

Loss reduction - I am currently the Vice President of Risk Management. My team reduced lossed by 2/3 from 2005 to 2007, a total savings of $1MM+ despite our sales volume increasing 43%. Process re-engineering - established new processes and procedures to ensure consistency and a high level of overall effectiveness.