Five years of experience in IT/IS Administration and Technical Support Analyst * Business Analyst with solid understanding of Business Requirements Gathering, Business Process Flow and Business Process Modeling. * Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams, Collaboration Diagrams, Class Diagrams and document them using MS Visio. * Adept at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications, and delivering project/ status reports. * Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers. * Gathered user requirements and performed feasibility studies on various projects * Provided administrative support to senior management * Developed strategies based on consistent data analyst, reporting and the visualization of the data * Using Various Analytical Tools: SAS On Demand, SAS Enterprise Miner, MicroStrategy, Tableau, and Power BI * Creating ad-hoc reports using Excel to discover yearly, monthly and daily trends * Prepared composite action plans and schedules for various phases of project achievement * Provided technical support to end-users within the outbound call center * Developed sales tracking system via web portal along with an MS Access DBMS * Organized, supported and managed new software: Avaya 12.0 predictive dialing system * Developed and managed departments internal communication website * Plan, coordinates and establish operating methods and procedures for accomplishment of project, directing the development of employee training relating to the project. * Protected budget estimated 40K to 60K with the creation of a web portal and sales tracking system * Leading a sales team to exceed Key Performance Indicator through accountability matrix * Prepared recommendations for resource requirements to accomplish the plan exchanged ideas with managers and leaders with needed resources and support.
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