Description
SUMMARY: An experienced IT Service Management professional, I have ITIL version 3 certification. Also, I have experience in applying these best practices. Most recently, I worked in IT Change and Configuration Management, as well as Problem Management. As a part of my job responsibilities, I composed ITSM process documentation.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Asm Research | Configuration Management Analyst | 9/2016 - 3/2018 |
| Randstad Technologies | Problem Management Analyst Systems Engineer I | 1/2015 - 1/2016 |
| Med Immune | Configuration Management Librarian/Service Delivery Analyst | 1/2008 - 1/2012 |
| Wyle Information Systems Group | User Support Branch Analyst/Team Lead | 1/2003 - 1/2008 |
| Lts Corporation | Help Desk Analyst (Same Nih Contract)Team Lead / For Impacii Help Desk | 1/2002 - 1/2003 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Public Administration courses | 1990 | Master Degree | |
| Howard University | 1988 | Bachelor Degree | |
Accomplishments
Highlights:
Job Skills
Keywords
