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Travel, Hospitality & Restaurant Career Research

CarlsonWagonlit Travel

Travel, Hospitality & Restaurant - Travel Agent - Houston, TX

Managed customer concerns relating to:air, car and hotel vendors and the quality of service rendered by our agents. Responded in writing or by telephone to the client, account management and vendors with the result of the research and the resolution procedures. Entered all customer service issues in the customer service tracking application. Processed client reimbursements within established procedures. Assisted clients wi...