Browse Career Research in Telecommunications
Telecommunications Career Research
Accenture
Provided Operational Management of 10 + team members or more locally and virtually. Directed real-time call routing, staffing and capacity planning of 8 vendors and 18 sites. Initiated, designed and implemented business process excellence improvements. Developed and document methods and procedures, which ensure consistent operations. Ensuring fulfillment of contractual obligations/commitments to the client for applicabl...
Avg. Salary: $45,000 · Company Rank: Not Available
Accenture
Planned and communicated call center volume arrival patterns and associated FTE needed to reach and exceed operational goals. Provided 30 day locked forecast as well as 60 and 90 views. Sole owner of staffing lines for up to11 vendors and over 20 sites and 3 projects.
Avg. Salary: $45,000 · Company Rank: Not Available
Verizon
Created and maintained internal/external reports, including official public utilities reports. Analyzed Public Utilities Commission objectives for compliance and met or exceeded standards 10 out of 12 months. Validated ACD data for completeness and accuracy. Utilized WFM techniques and measurements to guard against errors, which equated to being within budget guidelines 10 out of 12 months reviewed
Avg. Salary: $45,000 · Company Rank: Not Available
Verizon
Directed call volumes to internal centers based on agent availability and forecasting volume goals. Performed allocation changes as well as volume reforecast used to adjust to day of operational realities. Scheduled agents based on site specifics and exception data.
Avg. Salary: $45,000 · Company Rank: Not Available
Verizon
Assisted VP of Operations with budget reporting, operational documentation and travel arrangements within a call center environment with 700 seats. Built and distributed reports, meeting agenda’s and notes as wells on going daily, weekly and monthly operational goals and results communications.
Avg. Salary: $45,000 · Company Rank: Not Available
Verizon
Assist inbound callers with customer service concerns. Supported peers with irate callers or problems, which required a higher level of attention
Avg. Salary: $45,000 · Company Rank: Not Available
Telecom New Zealand
Maintain an International Gateway. Tasks include all aspects of building testing and maintaining facilities for DSO,T-1, E-1, DS3, STM,and IP FOR Veraz Soft Switch and an Ericsson Switches. Trained with respects for STP, Global roaming, ATM, ISDN, power, and various test equipment such as the Hammer, Inet, T-Berd etc.
Avg. Salary: $70,000 · Company Rank: Not Available
Pacific Bell
Oversee and maintain MSC's, BSC'S and cell sites. Tested and maintained trunking via New Bridge equipment to the tandems, MSC, BSC and cell sites when mobile was introduced into LA and Orange Counties. Extensive training was performed to fellow employees.
Avg. Salary: $70,000 · Company Rank: Not Available
GTE
Responsibilities was direct a crew to build, test,modify class 5 offices involving digital and analog switches from the ground up including all power, AC and iron work. Supervised up to 25 employees
Avg. Salary: $70,000 · Company Rank: Not Available
AT&T Mobility
Account Manager for all Navy/USMC in the northeast U.S.
Avg. Salary: $97,000 · Company Rank: Not Available
