Accenture Work Values

Daily Duties at Accenture:

Provided Operational Management of 10 + team members or more locally and virtually. Directed real-time call routing, staffing and capacity planning of 8 vendors and 18 sites. Initiated, designed and implemented business process excellence improvements. Developed and document methods and procedures, which ensure consistent operations. Ensuring fulfillment of contractual obligations/commitments to the client for applicable lines of business, minimum thresholds and service levels. • Served as Project Lead for IDO IEX implementation resulting in annual savings and accurate real-time data retrieval. • Served as Project Lead for IDO Genesys implementation improving routing accuracy and reducing overhead cost. • Developed and implemented departmental Train-the-Trainer programs.

What they like about Accenture:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

call routing , call center, Workforce management , project management , business analysis, vendor management, telecommunications, Access, Pivot tables

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , • COPC Registered Coordinator, • Large Team Force Management, • Effective Supervision One on One , • EMPSx Intraday and In-Charge, • Project Management Essentials, • Diversity 2K Interpersonal Communications, Emotional Intelligence, • Managing Multiple Projects and Deadlines, • Valuing Personal Differences, • Choosing to LEAD

These are some of the questions we asked our climbers about their experiences with Accenture: