Administrative Services Manager Career Research and Resources
JVF CRUISES, LLC, dba Cruise Holidays
• Responsible for start-up of small company specializing in affinity and fundraising group cruises. • Handled all aspects of business including research, development, marketing, finance, recruiting, and sales. • Partnered with organizations to plan and implement fundraising cruises and additional activities such as cruise nights, silent auctions, unique shore excursions, and specialty tournaments. • Planned and implemen...
Avg. Salary: $10,000 · Company Rank: Not Available
VWR, INTERNATIONAL
• Responsible for a team of 13 direct reports including performance management, coaching, quality assurance, and talent development. • Handled both direct response inbound contacts (live chat, email and phone) and direct marketing outbound calls. • Oversaw the day-to-day operation of the call center including the daily call center tasks, development of standard operating procedures, overall strategy, workforce management...
Avg. Salary: $10,000 · Company Rank: Not Available
PNL/PHILADELPHIA MEDIA HOLDINGS, LLC
• Created new quality assurance processes using Six Sigma methodology, which increased customer call quality experiences by 33%. • Handled both direct response inbound contacts (live chat, email and phone) and direct marketing outbound calls. • Planned and implemented reorganization of call center increasing operational efficiency from 50% below to 20% above industry benchmarks translating to savings of $335K annually. ...
Avg. Salary: $10,000 · Company Rank: Not Available
Cent-Val Automatic
Oversaw all operational aspects including purchasing, equipment rotation and repair, inventory control, loss prevention, vendor relations, and sales staff coaching and supervision. Directly involved in maintaining and building large and national account sales. Managed three direct reports (shop/route manager, office manager and sales manager) and a budget of approximately $850K per year. • Prepared a business plan and asse...
Avg. Salary: $70,000 · Company Rank: Not Available
INDEPENDENT CONSULTING
• Conducted business assessment and triage. • Handled project management and reorganization. • Vendor management and contract negotiation. • Provided monthly sales and customer service analyses of performance trends and recommended solutions. • Reason for separation: career advancement opportunity with PNL, LLC.
Avg. Salary: $10,000 · Company Rank: Not Available
Automatic Merchandising Company
Responsible for operational areas including purchasing, equipment rotation and repair, inventory control, loss prevention, cash control and vendor relations. Oversaw large and national account sales activity. Also served the company in an HR capacity. Managed three direct reports (shop/route manager, office manager and sales manager) and a budget of approximately $750K per year. • Implemented a new procedure for logging, d...
Avg. Salary: $70,000 · Company Rank: Not Available
Riverpark Bible Church
Served on the Office of Executive Pastor (primary leadership group) team along with the other associate pastor and the senior pastor. Also served on the Council of Elders. Responsibilities included overseeing church administration, adult ministries, adult education, pastoral counseling and facilities. Managed approximately $1M of overall budget; supervised five direct reports and 17 lay volunteer direct reports. • Directed...
Avg. Salary: $70,000 · Company Rank: Not Available
CARLSON WAGONLIT TRAVEL
• Worked in conjunction with and served in a leadership capacity to international business service centers including Europe, South East Asia (Philippines), and Middle East. • Managed fulfillment centers including processing, quality control and delivery functions for key accounts spending $400MM annually. • Redesigned the fulfillment process and implemented new quality control policies and procedures, which cut client c...
Avg. Salary: $10,000 · Company Rank: Not Available
AMERICAN EXPRESS/THOMAS COOK, INC
• Organized training, focusing on gaps in the productivity process. Developed modules addressing Sales, Customer Service and Product Knowledge. Achieved a 98% satisfaction level on trainee surveys. • Implemented a mystery shopper process which, allowed insight into extended problem resolution turnaround times. This improved customer service processes and reduced turnaround time for outstanding issues by 24%. • Managed f...
Avg. Salary: $10,000 · Company Rank: Not Available
Boeing
Responsible for the Materials Management Organization, Peculiar Support Equipment Maintenance, Facilities Management, and Business Management of the GMD Program.
Avg. Salary: $105,550 · Company Rank: Not Available
