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Vwr, International Work Values
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Daily Duties at Vwr, International:
• Responsible for a team of 13 direct reports including performance management, coaching, quality assurance, and talent development. • Handled both direct response inbound contacts (live chat, email and phone) and direct marketing outbound calls. • Oversaw the day-to-day operation of the call center including the daily call center tasks, development of standard operating procedures, overall strategy, workforce management, forecasting, scheduling, budgetary planning and compliance. • Maintained contact center service level, quality control, productivity and sales goals - exceeded goals 62% of the time. • Oversaw account management for several customer focus accounts ($50MM plus) such as Honeywell, Kodak, and Bioreliance. • Managed the vendor relationship of outsourced offshore Customer Support Function Team located in India.
What they like about Vwr, International:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Call Center Operations, Customer Relationship Management, Multi-Channel Customer Touch Points, Six Sigma - Black Belt , Vendor Relationships - onshore, nearshore and offshore, IVR Optimization
Skills
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Requirements Analysis & Specification, Leadership , · Extensive Call Center Management Experience, Change Management, Strategic and Operational Planning, Coaching and Developing, Policy Analysis and Process Engineering, International Business Experience, Multi-Site Management, Union Management and Negotiation, Managing Outsourced Onshore, Nearshore and Offshore Teams, Performance Management
Information about Vwr, International
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $10,000
These are some of the questions we asked our climbers about their experiences with Vwr, International:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Vwr, International had these interests:
| Books | |
|---|---|
Driving Peak Performance  |
Identifying ways to drive performance in call centers |
