Team Leader Career Research and Resources
Pharmaica Biotech (Acquired by Amersham)
Supported over 16,000 users globally managing network and security operations while mentoring support personnel to drive process improvements. Participated in all facets of end user support activities.
Avg. Salary: $110,000 · Company Rank: Not Available
Amersham Biosciences (Acquired by GE)
Led operational staff of six and overall financial resources for infrastructure activities, performing budgetary forecasting and cost-center management. Managed and oversaw global security operations policies and procedures, leading the design, build, and operations of security systems. Management of Network and Security Operations services to support the global infrastructure. Managed North American infrastructure, file an...
Avg. Salary: $110,000 · Company Rank: Not Available
GE Healthcare
Responsible for the 24x7 ongoing support of information security infrastructure, incident response, computer forensics and reporting. Builds, leads, and manages a team of technical security operations staff that will actively operate, maintain, customize, and configure information security tools and processes in support of the information security program. Works with peer managers in both Information Security and Inform...
Avg. Salary: $110,000 · Company Rank: Not Available
Fidelity National Financial
• Strategically directed DPN operations with responsibility for business development, revenue and tactical growth, strategic planning, budget administration, P&L management, and relationship management. • Leveraged strong management skills to administer a $3.2 million annual operating budget and manage the monthly and annual P&L statements, minimizing costs and expenses and maximizing net profitability. • Spearheaded sales ...
Avg. Salary: $105,000 · Company Rank: Not Available
Fidelity National Financial
• Directed day-to-day operations within a high volume call center supporting twelve different products with responsibility for personnel management, resource planning, workflow scheduling, and customer service. • Managed seven employees in all areas of the daily operation, including sales, fulfillment, and technical support, utilizing demonstrated coaching and mentoring skills to develop strong teams, improving staff perfor...
Avg. Salary: $105,000 · Company Rank: Not Available
Fidelity National Financial
• Directed day-to-day operations within a high volume call center supporting twelve different products with responsibility for personnel management, resource planning, workflow scheduling, and customer service. • Managed a comprehensive training program, devising and delivering training to end users on a CRM program using WebEx and person-to-person training techniques. • Merged superior communication and instructional skill...
Avg. Salary: $105,000 · Company Rank: Not Available
Fidelity National Financial
• Oversaw the relocation of a call center from Olathe, Kansas to Santa Ana, California including the hiring, training, and orientation of support staff, procedure development, and workflow planning. • Prepared and presented daily and weekly reports detailing call volume to senior management for review and analysis, facilitating short and long-term business planning and decision making at senior level. • Functioned as an inf...
Avg. Salary: $105,000 · Company Rank: Not Available
Pacific Gas and Electric Company
Hands-on Leader of Team that defined and implemented, on-time, and within-budget, 3 Security Services, based on ITIL, CoBIT, and ISO Standards; Created business requirements, coordinated stakeholder needs, created processes, wrote security standards / policies to support security services: • Vendor Security Management – defined security service to assess the security programs of thousands of SaaS vendors to which PG&E sends...
Avg. Salary: $102,000 · Company Rank: Not Available
Pacific Gas and Electric Company
Operated security services, assessing IT projects against various regulations, PII, PCI, HIPPA, and NERC-CIP; worked with Internal and Security auditing groups to conduct Root-Cause-Analysis investigations and documentation, and design mitigation strategies: • Vendor Security Management –assess the security programs of SaaS vendors to which PG&E sends sensitive data • Penetration Testing Project Management –advise project t...
Avg. Salary: $102,000 · Company Rank: Not Available
Science Applications International Corporation (SAIC)
Provided operational support on a fast-paced, high-performance help desk Managed the daily operational functions of the VACMAN help desk to meet strict deadlines Reconciled discrepancies found on vaccine spend plan accounts, vaccine orders and shipping logs Demonstrated the ability to work comfortably on a team and in a diverse environment Complied with federal, state and company policies, procedures, and reg...
Avg. Salary: $0 · Company Rank: Not Available
