Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

• Directed day-to-day operations within a high volume call center supporting twelve different products with responsibility for personnel management, resource planning, workflow scheduling, and customer service. • Managed seven employees in all areas of the daily operation, including sales, fulfillment, and technical support, utilizing demonstrated coaching and mentoring skills to develop strong teams, improving staff performance, accountability, morale, and retention. • Applied recognized organizational skills to coordinate operations within the shipping department, ensuring the timely processing of client orders in accordance with established schedules. • Seamlessly handled diverse priorities including inventory procurement and management, commission reporting, revenue and sales reporting, preparation of monthly allocation costs, and client refunds. • Utilized excellent consultative sales skills to close sales with new and existing clients, skillfully negotiating contracts that increased overall revenue growth and net profitability. • Exercised outstanding interpersonal and analytical talents to provide timely and effective resolutions to complex customer concerns and problems without loss of client goodwill or risk of further escalation.

What they like about Fidelity National Financial:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Customer Service, Operations, Call Center, Customer Retention, Sales Management, Customer Care

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: