Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

• Directed day-to-day operations within a high volume call center supporting twelve different products with responsibility for personnel management, resource planning, workflow scheduling, and customer service. • Managed seven employees in all areas of the daily operation, including sales, fulfillment, and technical support, utilizing demonstrated coaching and mentoring skills to develop strong teams, improving staff performance, accountability, morale, and retention. • Applied recognized organizational skills to coordinate operations within the shipping department, ensuring the timely processing of client orders in accordance with established schedules. • Seamlessly handled diverse priorities including inventory procurement and management, commission reporting, revenue and sales reporting, preparation of monthly allocation costs, and client refunds. • Utilized excellent consultative sales skills to close sales with new and existing clients, skillfully negotiating contracts that increased overall revenue growth and net profitability. • Exercised outstanding interpersonal and analytical talents to provide timely and effective resolutions to complex customer concerns and problems without loss of client goodwill or risk of further escalation.

What they like about Fidelity National Financial:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service, Operations, Call Center, Customer Retention, Sales Management, Customer Care

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: