Project Manager Career Research and Resources
International Business Machines Corporation
- Conducted requirement gathering workshops to understand customers’ requirements and current business processes. - Analyzed those requirements from a business perspective, and translated them into technical documents. - Performed system testing. This included script-writing, execution, analysis/review of results, and documentation. - Conducted UAT review sessions. - Educated internal customers on business systems and p...
Avg. Salary: $65,000 · Company Rank: Not Available
International Business Machines Corporation
- Provided leadership for a team of 7-8 helpdesk and deskside representatives. - Created knowledge management scripts used by helpdesk / deskside teams to support to customers. - Planned and managed software and hardware rollouts. Worked with developers to create standard software images. - Ensured that installs, moves, adds and change (IMAC) activities were completed within service level agreements (SLA). - Perform...
Avg. Salary: $65,000 · Company Rank: Not Available
United States Gypsum
In charge of directing the completion of Oracle SCM post-go-live projects while directing team of Oracle OM/Shipping analysts. Selected as a member of the newly formed business Solutions Group accountable for all the business units utilizing Oracle or impacted by its use. Member of the new Business Relationship Account Members that reviewed upcoming IT strategy and requirements for the Plants & Customer Service. Determined ...
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
Directed a team of 4 in designing, testing, and training staff in Oracle SCM/OM through all phases and implementations of the rollout to all Customer Service Centers in the U.S. and Canada. Supplied a high-level of support to Supply Chain and Customer Service teams after each rollout. • Collaborated with staff of newly acquired manufacturing facility and internal IT staff to develop and launch an order / shipping process wi...
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
Represented the Customer Service Centers during migration from legacy in-house developed order system to Oracle Order management system and accountable for conducting gap analysis. Liaised with the SCM project team during the development of the shipping and inventory process and customizations. • Presented “process playbacks” to management staff for sign-off and approval. • Gap Analysis including RICE (Report, Interfaces ,...
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
In charge of encouraging sales force to use the newly rolled out sales force automation system and liaised with IT staff in applying requested customizations to the system. • Spearheaded implementation of Intranet-based system that streamlined the nightly sync of the application for the sales force. • Project Manager for designing and launching a Website for customers to review order and shipping information that cut the nu...
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
Call Center Manager – Southeast and Northeast teams, Schiller Park, IL ● 1999 – 2001 •Managed a team of 35 customer service personal. Mentoring, performing Performance Reviews and employee benefits. Led the functional team in the design and implementation of a new Order Fulfillment System.
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
Managed a team of customer service reps. Basic call center metrics and duties. Orders, Billing, Pricing.
Avg. Salary: $108,000 · Company Rank: Not Available
United States Gypsum
Senior Customer Service Representative. Responsible for a group of customers placing orders, paying bills , technical questions and allocation.
Avg. Salary: $108,000 · Company Rank: Not Available
Masco Contractor Services
Traveled to distribution sites conducting ILT and OJT.
Avg. Salary: $108,000 · Company Rank: Not Available
