International Business Machines Corporation Work Values

Daily Duties at International Business Machines Corporation:

- Conducted requirement gathering workshops to understand customers’ requirements and current business processes. - Analyzed those requirements from a business perspective, and translated them into technical documents. - Performed system testing. This included script-writing, execution, analysis/review of results, and documentation. - Conducted UAT review sessions. - Educated internal customers on business systems and procedures. - Used knowledge of the Peregrine problem/change management tools to develop Helpdesk reports. - Ensured that all service level reports were developed accurately and delivered on time. - Created standard processes and standard reports to reduce turn-around time of the development life-cycle. - Designed and implemented a customer satisfaction survey process, as well as the actual surveys. Analyzed results to determine trends. - Designed training sessions and implemented other actions plans to address the dissatisfiers. Tracked action plans and initiatives aimed at improving client satisfaction. - Learned and became familiar with various data sources, how they relate, and determined the necessary steps to extract useful information. - Knowledge of problem and change management processes.

What they like about International Business Machines Corporation:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

MS project, Crystal, Visio, Rational Clearcase

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with International Business Machines Corporation: