Help Desk Specialist Career Research and Resources
Boeing/TekSystems
•Provide primary support to over 200,000 world-wide customers in a call center environment for nearly 7,000 different applications, desktops, laptops, printers, telephones, blackberries, UNIX workstations and mainframe •Perform, document and demonstrate resolutions for computing issues and proper escalation procedures. Manage multiple desktop support tools; such as: Remedy, SharePoint communication, Boeing Online Support...
Avg. Salary: $39,500 · Company Rank: 5.0 out of 5
National Archives Records and Admin
•Operates reference service for military records, many of which have significant historical value. •Analyzes a large variety of inquiries to determine the nature of information needed by the customer and conducts detailed examinations of military records for availability of pertinent information. •Evaluates information obtained and determines facts are sufficient to provide a quality response. •Communicates directly with...
Avg. Salary: $39,500 · Company Rank: 5.0 out of 5
CA
Planning, organizing, staffing, training, reporting, measuring, working with customers, budgeting.
Avg. Salary: $90,000 · Company Rank: 3.0 out of 5
Various Temporary/Consulting Firms
Performed Administrative Assistant Fucntions, Traveled to various states for performance of global system migration of both hardware and software for corporate computers from Win95 to Win NT, Trained and led technical support staff in configuration and operating system upgrades, Troubleshoot and firefight dial-in user problems as they related to database applications, proprietary software and email, Provided Tier 2 support ...
Avg. Salary: $42,000 · Company Rank: 4.0 out of 5
New Age Cable, Inc.
Installed broadband video and internet services for customers in Chicago-land area, Provided troubleshooting for problematic video and internet installations, Provided home networking services for clients with multiple computers
Avg. Salary: $42,000 · Company Rank: 3.0 out of 5
Dun and Bradstreet
Directly responsible for 30 technicians across 3 teams supporting 30 D&B software applications which include LAN, WAN and enterprise versions of software. This included tier levels 1 through 3 support structures. A high level of network operating system topologies and database management skills are required to manage these high performance teams.
Avg. Salary: $75,000 · Company Rank: 4.0 out of 5
New Age Cable, Inc.
Performed on-site inspections of technician installations, Repaired installations which did not meet client specifications, Generated reports based on field reconnaissance, Presented field findings to technician workforce and client for issue resolution
Avg. Salary: $42,000 · Company Rank: 5.0 out of 5
Siemens Medical Systems
Responsible for the installation, management and service of Siemens Medical Magnetic Resonance Imaging Computer systems (MRI) machines. Worked in numerous hospitals installing and maintaining MRI machines for the business. An in-depth understanding of quantum physics and cellular anatomy structure was necessary for this position.
Avg. Salary: $75,000 · Company Rank: 4.0 out of 5
New Age Cable, Inc.
Developed and implemented internal processes, Ensured fluid performance of day-to-day operations, Managed a 60 technician workforce, Managed field supervisory staff
Avg. Salary: $42,000 · Company Rank: 5.0 out of 5
Unisys
Responsible for managing 9 employees in central Texas servicing customers in 23 Texas counties. Team was responsible for the on site installation and servicing of Sperry Univac, Burroughs and IBM Mini and Mainframe computer systems, small business computer systems, LAN & WAN Systems, line printers, and video display terminals.
Avg. Salary: $75,000 · Company Rank: 3.0 out of 5
