Help Desk Specialist Career Research and Resources
PC Club
Responsibilities include managing a team of employees in a positive and challenging environment, inventory control, customer service, working knowledge of all aspects of computers as well as the ability to bring computer understanding down to a level of understanding for customers. Interviewing and serving disciplinary actions to employees. Responsible for making sound decisions for a Retail Store.
Avg. Salary: $32,000 · Company Rank: 1.0 out of 5
City of Garland
Desktop support, Customer Service, Database queries, Research.
Avg. Salary: $39,000 · Company Rank: 3.0 out of 5
CDG Management, LLC
Maintain and support 75+ call centers remotely.
Avg. Salary: $50,000 · Company Rank: 3.0 out of 5
eGroups Inc.
Provided tier 1 and 2 support to customers via phone and email in a high-volume support center. Acted as liaison to development and quality assurance teams.
Avg. Salary: $50,000 · Company Rank: 3.0 out of 5
Yahoo, Inc.
Supervised the email and phone support teams for the Groups product. Provided second-tier support, managing escalated issues through to resolution, and acted as liaison to production and engineering teams. Wrote online user guide and answers to frequently asked questions.
Avg. Salary: $50,000 · Company Rank: 4.0 out of 5
Yahoo, Inc.
Managed development, maintenance, and administration of proprietary content management system as well as the online channels used to contact Customer Care. Worked directly with production, design, user experience, and support teams to implement strategies to meet the business and performance goals of the Customer Care department.
Avg. Salary: $50,000 · Company Rank: 3.0 out of 5
AMX International
Make out-going calls to sale software.
Avg. Salary: $53,000 · Company Rank: 3.0 out of 5
Docutech Corporation
Take in-coming calls and provide customer service and technical support for mortgage software and documents.
Avg. Salary: $53,000 · Company Rank: 3.0 out of 5
Melaleuca Inc
Take in-coming calls to accept customer product orders, track orders, replace missing products or orders, take new customer enrollment information
Avg. Salary: $53,000 · Company Rank: 3.0 out of 5
Circuit City
Merchandising such as making sure shelves are full of product, put out promotional product, help customers find what product that they may be looking for.
Avg. Salary: $53,000 · Company Rank: 4.0 out of 5
