Help Desk Specialist Career Research and Resources
Clay County Minnesota Government
• Helpdesk and Ticketing o Review tickets and prioritize accordingly either accepting or assigning to appropriate colleague. Prioritize in order of severity and importance. o Act as a liaison between IT and the departments by listening to their needs, formulating a plan of action and deploying preventative measures to ensure problem resolution. o Act as the main point of contact to staff by working with them one on one so ...
Avg. Salary: $46,000 · Company Rank: Not Available
Restaurant Technology Services
● Resolved US and UK restaurant Point of sale systems by providing professional phone support ● Worked on a specialized UK project that required quick thinking and had very little training ● Trained and mentored new technicians to improve customer service and support
Avg. Salary: $46,000 · Company Rank: Not Available
Bonner General Health
Monitors logs on Windows and Linux servers for threshold issues, hardware issues, and suspicious login attempts. Provide level II and up support. Administrator of Suncoast server. Daily monitoring of network performance and security, server hardware, and backups.
Avg. Salary: $45,000 · Company Rank: Not Available
Somers Manor
Oversee IT operations for facility
Avg. Salary: $70,000 · Company Rank: Not Available
NST Systems
Created an IT support environment committed to continuous improvement when serving remote users comprising 50 different companies and 1,200 users.
Avg. Salary: $70,000 · Company Rank: Not Available
Macys
Spearheaded IT Help Desk operations for the Home Store division ensuring optimal uptime rates for Blackberry and other PDA devices in addition to other technology infrastructure for a user base of 750 local and remote employees.
Avg. Salary: $70,000 · Company Rank: Not Available
Solarwinds
• Lead 3 Managers to lead a Global team of 18 help desk staff covering North America, EMEA, and APAC. • Scope of responsibility includes: Client workstation technology, Networking, UC, Audio Visual, and related technical support • Responsible for >$2M in hardware and software procurement including vendor management • Defined the Client technology workstation profiles, roadmap and refresh plan • Defined objectives, metrics a...
Avg. Salary: $95,000 · Company Rank: Not Available
Apple inc.
• Managed and led 15 new Spanish advisors to CSAT% avg. 95%. Earned Top 15% and Top 3% Manager award • Observed and coached soft skills to customer service advisors. Coached “empathy, acknowledgement, partnering and gaining agreement on every call with customers • Lead and documented team meetings • Led Latin Support management by implementing “CARING” model to Apple Care • Promoted to Training Team Manager • Observed “in...
Avg. Salary: $95,000 · Company Rank: Not Available
Tiolvi/IBM
• Managed a dept of 15+ desk side technicians in establishing exemplary customer service by implementing an effective customer response protocol. Our dept saw a 70% improvement in our customer satisfaction over a 6 month period • 5+ years of experience troubleshooting PC hardware issues on Intel/AMD platforms from Microsoft Windows 98 to Windows XP • Hardware knowledge includes PC and Server parts replacement as necessity...
Avg. Salary: $95,000 · Company Rank: Not Available
New Mexico Association of Counties
All systems related tasks, including Server administration and upgrades, VoIP, AV technician, printer support, Active Directory, email and calendaring services, and support for a variety of business applications.
Avg. Salary: $70,000 · Company Rank: Not Available
