Tiolvi/Ibm Work Values

Daily Duties at Tiolvi/Ibm:

• Managed a dept of 15+ desk side technicians in establishing exemplary customer service by implementing an effective customer response protocol. Our dept saw a 70% improvement in our customer satisfaction over a 6 month period • 5+ years of experience troubleshooting PC hardware issues on Intel/AMD platforms from Microsoft Windows 98 to Windows XP • Hardware knowledge includes PC and Server parts replacement as necessity to fix malfunctioning issues • Strong analytical, troubleshooting, problem-solving and performance tuning skills • Ability to work in a team environment and also independently with minimal supervision • Possess strong interpersonal, communication and organizational skills

What they like about Tiolvi/Ibm:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Hardware/Systems, Help Desk, Intel, Lotus Notes, Microsoft, Microsoft Windows, it jobs, management, Sr. Manager, change management, Training management, IT Infrastructure, leadership, 2nd line management, Call center Management, Help desk Management, IT Operations Management

Skills

Call Center, Hardware/Systems, Help Desk, Intel, Microsoft, Microsoft Windows, Microsoft Windows 98, Microsoft Windows XP, Microsoft office suite, IT Operations Management, Call Center management , IT Helpdesk Management , 2nd line management , Apple OS

These are some of the questions we asked our climbers about their experiences with Tiolvi/Ibm: