Clay County Minnesota Government Work Values

Daily Duties at Clay County Minnesota Government:

• Helpdesk and Ticketing o Review tickets and prioritize accordingly either accepting or assigning to appropriate colleague. Prioritize in order of severity and importance. o Act as a liaison between IT and the departments by listening to their needs, formulating a plan of action and deploying preventative measures to ensure problem resolution. o Act as the main point of contact to staff by working with them one on one so they are assured they are supported completely o Keep up to date with emails and take phone calls with issues outside of the ticketing system. Troubleshoot issues by phone and/or in person • Prioritizing issues o Prioritize tickets/issues in the order of severity and importance o Make a new list every morning of things to do for the day and prioritize accordingly o Solving or assigning the most complex issues and making them a priority • Hardware Support & PC Repair o Help users move PCs interdepartmentally o Deploy new and refurbished equipment to support new and current software updates and changes; also keep current with user needs o Install Windows, customized software, hardware, scanners and printers on every new or refurbished PC before it gets deployed to the user o Customize each PC for the employee receiving it o Clean out and recycle old PCs and equipment o Recycle toner cartridges and batteries o Repair or replace faulty internal PC components (Power Supply, Hard Drive, Motherboard) • Printer Support o Hands on printer support, cleaning, troubleshooting and replacement of ink/toner o Installation and setup of shared printers over the network o Installation of network or USB printers on PCs o Reconfiguring and deployment of reusable printers over USB and network connection • Desk Phone and Cell Phone Support o Support and maintain desk IP phones o Help end users access desk and cell phone voicemail o Setup wired and wireless headsets o Deploy and setup county cell phones and Wi-Fi hotspots (Jet Packs) o Help with password and account issues with county cell phones • End User Support & Training o Be on the front lines of customer support for all workers in County offices o Take ownership of issues and be the first point of contact for end users o Train end users on new hardware, software and policy changes • Passwords and Security o Administer password changes and update Active Directory o Maintain employee privacy by assigning rights to users and blocking access to other users and the outside world • Software Support o Install all required state, federal and county software on client computers o Update software and make sure permissions are set accordingly o Deploy software upgrades as required by software vendor o Work with software developers to troubleshoot complex software issues o Work with Law Enforcement to meet BCA standards and software security requirements on all PCs that lookup sensitive information and classified material • Networking, wiring and patching o Work in wiring closets to patch cables between the patch panel and switch o Activate network ports in employee offices o Work with network administrators to configure switches and IP addresses for equipment • Inventory o Document all PC, phone, monitor and printer additions and removals and note who is using the equipment • Teamwork & Strategy o Work with systems administrators and database administrators to properly diagnose and fix complex issues related to servers and networking equipment o Support coworkers and give them help when requested o Work together on issues to achieve a common goal o Strategize the best course of action for installing new hardware and software o Stay current and informed of Clay County Board activities, decisions and actions

What they like about Clay County Minnesota Government:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Microsoft Windows, Windows 10, Networking, VoIP, Personal Conferencing Specification (PCS), Powershell, Customer Support, Switches, Windows 7, Point Of Sale (Pos), Routers, Cisco Equipment, Denver, HTML, Customer Service, Colorado, Colorado Springs, General IT

Skills

These are some of the questions we asked our climbers about their experiences with Clay County Minnesota Government: