Application Support Career Research and Resources
Vangent
Changed many CICS for the Customer Service of the Student Loan System
Avg. Salary: $80,000 · Company Rank: Not Available
MBAF llc (PaperSave)
I was responsible for all aspects of the day to day customer service operations. This included handling irate customers, planning the support staff's schedule, prioritizing open customer issues and interfacing with other departments such as the implementation team with whom we worked closely. I had a team of ten engineers who reported to me and I reported to the SVP of development. Planned and executed the training curricul...
Avg. Salary: $95,000 · Company Rank: Not Available
Sel Employed- Consultant
Responsible for developing a custom dashboard to provide the owners with Decision support information and forecast planning. The dashboard displayed realtime data and historical data. No one reported to me. I was self employed. In this scenario my only interaction was with the owners to gather any information and manage any change requests.
Avg. Salary: $95,000 · Company Rank: Not Available
Consultant at Rialto Capital management
I was self employed and had no employees reporting to me. My mission was to create a data warehouse for reporting purposes on distressed loans purchased from from Banks during the mortgage crisis. Rialto worked in conjunction with the FDIC so I was responsible for creating a weekly report that had to be delivered to them in a timely manner.
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software Group
I was asked to develop a reporting system to monitor the hosted servers in order to ensure that customer SLA's were being met. This was a contractual SLA and so my data warehouse had to be accurate and timely. I designed the data warehouse (table schema, data modeling etc) and had one person I worked with who did the actual Cognos reports Very familiar with Microsoft SQL server from both a development and administrative per...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software Group
I was asked to spearhead the effort to design and build a hosted (Cloud before the word cloud was used) environment using Citrix and the internet to provide an easy solution for converting our customer base from a legacy model to a hosted model.. I had 13 employees and two managers who reported to me. I reported to the CIO. The day to day was overseen by my managers and I provided the vision for long term strategies. Devel...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software group
Responsible for the long term vision and goals of the technical support call center and intersourcing department. Provide guidance to the manager of the technical support team who reported to me. Responsible for creating and maintaining the budgets for the department. Interface with the development team to provide feedback and analysis of the core product. This entailed reporting on defects and customer feedback on pos...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate Software Group
Responsible for the day to day support operations for 12 technical support specialists. Manage the call volume to ensure that all customers are called back in a timely manner. Work closely with the customer services management team to provide seamless support integration for customer issues that encompassed technical issues along with product issues. Responsible for the support of the internal legacy payroll application and...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software group
Provide technical support to internal payroll support staff and customers.
Avg. Salary: $95,000 · Company Rank: Not Available
Norfolk Southern Railroad
Wrote conversion programs and change many existing programs to incorporate the new railroad. Wrote a Dynamic SQL program in Cobol to match the Conrail part number master list with the Norfolk part number list to compile the unmatched part numbers which had to be added to the database. There were CICS systems using VSAM and DB2 database, IDMS ADS/O online and batch IDMS programs.
Avg. Salary: $80,000 · Company Rank: Not Available
