Browse Career Research in Customer Service
Customer Service Career Research
IMPCO Technologies
Responsible for handling 20+ international and domestic customer accounts
Avg. Salary: $85,000 · Company Rank: Not Available
Accredited Debt Relief
make inbound/outbound calls, create budgets for clients, review credit reports, enroll clients in qualifying programs
Avg. Salary: $30,000 · Company Rank: Not Available
DebtWave Credit Counseling
analyze credit reports, create client budgets, negotiate with creditors, calculate account payoffs, make in bound and out bound calls
Avg. Salary: $30,000 · Company Rank: Not Available
LoanMe
Managed the day-to-day operations of two customer service departments located in Texas and California. Also managing two internal departments; Customer Concerns and Correspondence. With a team of 60 plus team, members taking inbound and making outbound service calls while supporting all other departments’ customer and team member’s questions. Monitoring service levels, abandonment, outbound penetration and email responses ...
Avg. Salary: $155,000 · Company Rank: Not Available
CashCall
Managed a team up to 130 plus, including two internal departments, Customer Concerns and Correspondence at two locations. Opened new departments in Nevada and Texas. Created and monitored email responses to customers while implementing service levels and an audit process. Creator and editor of our monthly newsletter. Other responsibilities include managing staffing levels, vendor relationships, process improvements, mitigat...
Avg. Salary: $155,000 · Company Rank: Not Available
Hyundai
Managed the day-to-day collection efforts of the secondary collection department with 65 plus team members. Minimized losses, monitored dialer results, abandonment rates and call results. Forecasted staffing levels, budget management, managed overtime, monitored and improved morale, promoted open door policy and leadership training. Project management, vendor management, hiring and developing. Managed Recovery Department co...
Avg. Salary: $155,000 · Company Rank: Not Available
Ford Credit
Managed team of 65 plus recovery collectors servicing both retail balances and lease end of term balances. Vendor management, project management utilizing Six Sigma methodology, increased recoveries year over year, created revenue generating opportunities, hired, developed and trained. Managed performance, coaching, and staffing levels. Promoted open door policy improving employee satisfaction surveys each year.
Avg. Salary: $155,000 · Company Rank: Not Available
Corrinthian College, Inc.
• Top sales Region in the entire Everest University Online Division for Jul 2011, Jan, Apr, Jul and Oct of 2012 • Achieved a Start Rate of 77% (Enrollment to New Student) in Jul 2011 • Surpassed all time company record in Oct 2009 as a new DOA with newly hired team with 125 new students • Reduced staff turnover from 30% to a record-low of 10% building and maintaining a combined management and agent staff of approximately ...
Avg. Salary: $105,000 · Company Rank: Not Available
Everest University online
• Top sales Region in the entire Everest University Online Division for Jul 2011, Jan, Apr, Jul and Oct of 2012 • Achieved a Start Rate of 77% (Enrollment to New Student) in Jul 2011 • Surpassed all time company record in Oct 2009 as a new DOA with newly hired team with 125 new students • Reduced staff turnover from 30% to a record-low of 10% building and maintaining a combined management and agent staff of approximately ...
Avg. Salary: $105,000 · Company Rank: Not Available
Argosy University, Inc.
• As the Chief Sales Executive, consistently exceeded conversion goals for 19 locations in 14 States increasing New Student Starts, sales revenue, and overall profitability • Improved customer service/Call Center response rate, revamped and reallocated work-force schedule employee satisfaction successfully reducing first contact time from 72 hours to 15 minutes resulting in a 50% increase in contact rate • Contributed to 60...
Avg. Salary: $105,000 · Company Rank: Not Available
