Customer Service Manager Career Research and Resources
Quixtar
Handled a high-volume of incoming calls. Position required extensive knowledge of product lines, services, policies & procedures. Documented issues & facilitated their resolutions. Basic data/order entry.
Avg. Salary: $27,500 · Company Rank: 2.0 out of 5
NAPA / MAIN AUTO SUPPLY
Customer Service Product Research Product Inventory Account Review / AP/AR Staff Management
Avg. Salary: $45,000 · Company Rank: 3.0 out of 5
P.H Wireless
Guiding the Professional Development of Assistant Retail Managers. Customer Service. Store Merchandising. Cash Handling and Management.
Avg. Salary: $28,000 · Company Rank: 5.0 out of 5
Cingular Wireless
Fraud Resource Manager: Responsible for a department Payroll, Vacation Schedule/Time Off and Disability claims Maintained and tracked Department Attendance Department Liaison for telephony needs and all call routing issues Department Administrator for the AVAYA phone system Forecasting of call volume designing and maintaining ACD Department Schedules Interview, hire/fire Conduct periodic Sarbanes O...
Avg. Salary: $60,000 · Company Rank: 3.0 out of 5
World Fellowship Church International
Responsible for department and all communications. Responsible for weekly programs and scheduling of all activities. Responsible for planning and scheduling the pastor travel time. Creator of many motivational banners.
Avg. Salary: $52,000 · Company Rank: 3.0 out of 5
Siemens Energy and Automation
Coached, motivated, developed, and lead a team of professionals to answer calls and provide the correct information to the caller's cosistently. I was responsible for monthly reports, scheduling, and corrective actions. I trained new and current employees on systems and one call resolutions. Maintained working files and completed parts orders 24X7 with the use of SAP and Siebel.
Avg. Salary: $52,000 · Company Rank: 3.0 out of 5
Bank of America
My daily tasks included the assistance of running a new call center operation smoothly. I coached, and trained agents on new systems and procedures. I was responsible for team reporting and monitoring of calls.
Avg. Salary: $52,000 · Company Rank: 5.0 out of 5
Crawford and Company
Responsible for coaching and communicating premier customer service and new account information to employees. Responsible for creating policies and practices for the 80 seat call center. I monitored employees calls for consistency. Also, I hired and terminated employees due to not meeting expections. I completed all types of claims documentation. I was a functional Unit Manager who knew how to manage and complete the a...
Avg. Salary: $52,000 · Company Rank: 5.0 out of 5
Sports Club of West Bloomfield
Document preparation, accounts receivables, overseeing programs, direct contact with customers
Avg. Salary: $32,260 · Company Rank: 3.0 out of 5
Sears Roebuck and Company
Managed day to day operations of department, facilitated training sessions, analyzed buisness plans and merchandise levels.
Avg. Salary: $50,000 · Company Rank: 4.0 out of 5
