Cingular Wireless Work Values

Daily Duties at Cingular Wireless:

Fraud Resource Manager: Responsible for a department Payroll, Vacation Schedule/Time Off and Disability claims Maintained and tracked Department Attendance Department Liaison for telephony needs and all call routing issues Department Administrator for the AVAYA phone system Forecasting of call volume designing and maintaining ACD Department Schedules Interview, hire/fire Conduct periodic Sarbanes Oxley system compliance Fraud Operations Manager/Supervisor: Supported department area manager in the day to day operations of the call center First line of support for customer escalations Monitored and provided feedback of representative calls Monthly productivity/quality checks Daily attendance and schedule adherence FSLA compliance Held monthly one on ones and team meetings Prepare and conduct employee bi-annual/annual reviews Daily monitoring and weekly approval of team payroll Department Liaison for telephony needs and call routing. Interview, hire/fire Conduct periodic Sarbanes Oxley system compliance

What they like about Cingular Wireless:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

customer service manager supervisor

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Cingular Wireless: