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Cingular Wireless Work Values
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Daily Duties at Cingular Wireless:
Fraud Resource Manager: Responsible for a department Payroll, Vacation Schedule/Time Off and Disability claims Maintained and tracked Department Attendance Department Liaison for telephony needs and all call routing issues Department Administrator for the AVAYA phone system Forecasting of call volume designing and maintaining ACD Department Schedules Interview, hire/fire Conduct periodic Sarbanes Oxley system compliance Fraud Operations Manager/Supervisor: Supported department area manager in the day to day operations of the call center First line of support for customer escalations Monitored and provided feedback of representative calls Monthly productivity/quality checks Daily attendance and schedule adherence FSLA compliance Held monthly one on ones and team meetings Prepare and conduct employee bi-annual/annual reviews Daily monitoring and weekly approval of team payroll Department Liaison for telephony needs and call routing. Interview, hire/fire Conduct periodic Sarbanes Oxley system compliance
What they like about Cingular Wireless:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Information about Cingular Wireless
Company Rank: 3.0 out of 5
Average length of employment : 11 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with Cingular Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 2.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
