Customer Service Manager Career Research and Resources
hollywood video
Manage team. Ensure store runs efficiently. Maintain product levels. Conflict resolution on daily basis
Avg. Salary: $13,000 · Company Rank: 2.0 out of 5
PRC
Manage day to day operations and client services responsibility for 200 on site agents manage client relationship
Avg. Salary: $63,000 · Company Rank: 4.0 out of 5
D.T. Credit Corporation
Monitor, review, and coach & develop all four Sales Managers, and twelve Sales associates. Maintain new and existing portfolio and speak with customers in person to develop a long-term relationship Recruit, screen, interview, and hire all sales staffing for three locations. Create daily goals, balance BLM, attrition rate, and generate revenue in sales dept. Oversee a $10,850,000 commercial automotive portfolio. Prospe...
Avg. Salary: $55,000 · Company Rank: 2.0 out of 5
ERC
Handle all Talk Offs (T/O) by closing the deal. Generate new clients, and maintain team performance.
Avg. Salary: $55,000 · Company Rank: Not Available
Comcast Cable Communications
Monitor employees performance through Witness, Quality monitoring. Coach Develop employees on up-selling HBO, CINEMAX, TMC, STARZ in telecommunication products. Review attrition rate for call center, making sure we are at staff levels of FTE’s, and monitor call volume at night for three lines of business in the call center. Hire, Interview, and train new hires in all telecommunication products Marketed all volunteer pr...
Avg. Salary: $55,000 · Company Rank: 4.0 out of 5
Morgan Stanley Dean Witter
Interviewed, trained, the sales staff. Provided information to customers including price quotations on issues traded on AMEX, NASDAQ, NYSE, as well as Bloomberg. Strong skills in sales, cold-calling, prospecting, time management, and financial analysis reports. Follow-up and cold-call about stocks Prepare written power point presentations by generating ways to build a better and stronger financial portfolio.
Avg. Salary: $55,000 · Company Rank: 5.0 out of 5
Southpoint
Answer the phone Take payments Fax papers Write Letters Help customers with Questions Show customers what we have to offer Failing/coping customers info.
Avg. Salary: $11,000 · Company Rank: 3.0 out of 5
Nigt supervisor
Had 7 other employees under myself. Set up brakes Money Drops Customers survice Open/closed the store Answer phones sizing/color coding clothing
Avg. Salary: $11,000 · Company Rank: 4.0 out of 5
Bank of America
Answering inbound customer calls and assisting customers with accessing their accounts online. Handling and resolving customer questions regarding account details and online banking procedures. Walking customers through procedures for a variety of functions, including transferring funds and setting up bill payment accounts. Offering customers pre-approved credit cards when applicable. Completing change of addresses and ...
Avg. Salary: $34,000 · Company Rank: 4.0 out of 5
Cingular Wireless
Supervision of customer service representatives. Coached, motivated, trained and developed employee performance. Guided employees to meet performance objectives. Administered appropriate disciplinary action as warranted. Completed monthly and annual performance ratings based on employee performance. Interviewed and recommended candidates for employment utilizing Star Interview procedures. Monitored case workload and i...
Avg. Salary: $34,000 · Company Rank: 3.0 out of 5
