Collections Agent Career Research and Resources
Fidelity Investments Company, National Financial Services
Managed quality training for all customer service representatives while leading process improvement projects across the organization. - Monitored call quality between customer service representative and clients. Provided relevant training feedback to managers - Managed process improvement projects using six sigma methodologies.
Avg. Salary: $0 · Company Rank: Not Available
Fidelity Investments Company, National Financial Services
Liaised between representatives and provided proper documentation on stock certificates based on corporate and compliance standards.
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Reviewed Escrow Analysis to verify accuracy of Loan payments, Deficiency, Proof of Claims, Amended POC and various Chapters 7, 13 and 11 attorney and debtors of Bankruptcy guidelines • Call Center handling various calls to the attorney offices to assist on Filing the Proof of Claim / Amended Proof of Claim and upload in LPS/AACER • Verified Proof of Claims thru AACER, matched the Bankruptcy Automated Payments System and ...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Audit and review POCs post filing; validating all related POC documents • Obtain and complete appropriate documents to set up a bankruptcy file • Review schedules, plans and intentions filed by the debtor • Monitor and review payments applied to accounts • Review payment histories and reconcile loans • Refer files to outside counsel to protect the assets of the company • Responding to inquiry requests from courts and atto...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Managed 12 and assisted staff with reviewing/verifying all types of documents, including Payable Invoice, Utilities Bills, Deed, Titles, Bankruptcy, Foreclosures, Deed in Lieu, REO legal filings, Validation Rental Lease Agreement, HOA’s, FNMA, FHA, FHLMC and VA to ensure correct steps/process and guidelines were followed. • Interact with Local Real Estate Agents, Title Company, Attorneys ,Brokers, Appraisers, Tax Assesso...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Managed 30 and assisted staff with reviewing client documents, including legal filings, to determine whether source information is present. • Analyzed information to assist staff with distinguishing between reportable and non-reportable findings. Audited staff data by running reports and validating associate data entry entered on client site.
Avg. Salary: $0 · Company Rank: Not Available
Capital One
• Identified Bankruptcy/Foreclosures that were out of scope for timing guidelines involving GSE/Private Investors bankruptcy Chapters 7, 13 and 11 attorney and debtors • Reviewed MSP and ALS systems for collection notes or any other foreclosure/bankruptcy delays and documents for possible fraud, credit risk, loss exposure, completed accurate and timely Suspicious Activity Reports • Handled FNMA and FHLMC loan modification w...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Created and implemented uniform checklist for FHLMC underwriting teams • Identified gaps in the FNMA, FHLMC and non-GSE underwriting processes and analysis of Bank of America’s Policies and Procedures Underwriting Desk Aids • Worked on Microsoft Word, Word Perfect, Excel, Adobe Acrobat, Lotus Notes, Outlook, PowerPoint, and Visio and created Workflow processes
Avg. Salary: $0 · Company Rank: Not Available
J P Morgan & Chase
• Worked day shift/night shift, Call Center managed several account for modification underwriting, loan origination, pre-closing, closing, pre-processing / pre-qualifying for CHAMP and non-CHAMP loans • Handle cases through resolution • Handled FNMA and FHLMC loan modification with adherence to guidelines and using various applications including MSP, Agent Desktop, FRW data and Lender Live. • Handled high risk accounts an...
Avg. Salary: $0 · Company Rank: Not Available
Saxon Mortgage
• Managed 43 employees in a Call Center handling several departments including underwriting, loan origination, post-closing, pre-qualifying and processing for HAMP and non-HAMP modification programs and requested BPO/Appraisals • Handled high risk accounts and escalated calls, processed/reviewed loans for all HAMP, non-HAMP, Repayment modification, FHA, non-GSE, bankruptcy and foreclosure options • Worked HAMP escalation te...
Avg. Salary: $0 · Company Rank: Not Available
