Accomplished senior technical analyst with 17 years experience in IT Support, leadership/management, solution delivery, technical troubleshooting and software/hardware repair. Assisted in the implementation of the E-Commerce support team. Created SLAs which lead to first call resolution 80% of the time. Implemented the process for 2nd and 3rd level escalations. Provided high level of support for E-Commerce support team w...
I offer a strong background developing and managing remote support for client software and hardware and IT sales efforts. This includes directing the QA processes for software updates. Creating and managing SLA and client retention. Over the last 15 years I have managed many teams involved in client installations, QA software releases, and remote client support. For Micros Systems, I led teams with more than 60 members ...
Ideal Companies: computer
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Manager of Customer Service, Account Manager
Proven ability to diagnose, troubleshoot, and resolve technical problems in a fast paced environment
Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications
Outstanding communication skills; demonstrated background working well with diverse co-workers in one-on-one and group settings.
Superior analytical and problem-solving abilities, with track rec...
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Cyber, Security, Help Desk, Network
Information technology programmer and manager with over twelve years of progressive management experience providing strategic and tactical leadership for the design and deployment of large-scale industry-leading software applications/systems. Develop and integrate technology solutions that support corporate initiatives for productivity, efficiency and revenue gains. Expertise in client-server development, multi-platform tec...
Ideal Companies: Innovative growing companies.
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Information Technology, Manager, Supervisor
Computer Networking, software, hardware
A very outgoing, hard working person that is looking for a company to have a career and grow with-in. With my team player and can do attitude I was able to motivate co-workers over manager to achieve our revenue goals without stepping on any toes while receiving company wide recognition. With this I am looking for a company that promotes within for successful hard workers.
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Recruiter, Recruitment Director, Manager, Sales, It, Networking, software, hardware, Office Suite, Quark, Adobe Products (Illustrator, Photoshop, Acrobat), HTML, Teamplayer, Admissions Manager/Director
To work in the digital signal processing area (digital comm. systesm), to work in the GPS navigation systems effort. Exploit my DSP software and hardware development background, also to work in the GPS navigations systems area, and exploit my background in military EO systems for both aircraft and missile functions.
Explore career opportunities and utilize Information Technology, Installation, Systems Administration, Maintenance and Troubleshooting abilities in actively supporting the operations of a progressive organization.
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Help Desk, Desktop Support
