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Online Resumes with "sla"



Able Seamen

Customer Service / Call Center Quality Manager

When you have the chance, please check out my Linkedin profile. Here’s a quick review of some of my work experience: • My last position was the Supervisor - eCommerce Quality Control. I’ve had several years experience supervising a team of highly trained and motivated agents, quality analysts and documentation specialists which included delivering associate orientation, training, performance reviews, and development of a...

Tags for this Online Resume: Quality control, Manager - call center, Manager - contact center, Manager - customer supprt

Purchasing, Inventory Control and Supply Chain Executive

Building corporate value by helping companies reduce the total cost of ownership is my expertise and main objective. My experience in purchasing and inventory control operations in Latin America and the U.S. has been invaluable especially with the ability to speak both English and Spanish. I work with stakeholders to design, implement and/or improve supply processes for strategic commodities or services. Over the years I ha...

Tags for this Online Resume: Procurement, Supply Chain, Purchasing, Inventory Control, Material Logistics

Senior Project Manager - 14+ years experience - PMP certified

Tags for this Online Resume: project management, service delivery management, SLA, vendor management, full-time, workflow management

Featured Profile

Director, Sr. Manager, Manager, Dallas TX

Cover Letter I have 20+ years of experience that include Vendor Management, Project Management and Product Management providing technical direction to vendors with regards to network requirements for; Voice over IP, Fiber Optic, Digital Cross Connect, Telecommunications Network Integration solutions, Intelligent Network Platform, Optical Aggregation network requirements. I have negotiated contracts with Tellabs, EDS , L...

Featured Profile

Team Leader

Tags for this Online Resume: Windows, Budget, Management, Desktop, SLA, Customer Service

Decision Making Manager

I offer a strong background developing and managing remote support for client software and hardware and IT sales efforts. This includes directing the QA processes for software updates. Creating and managing SLA and client retention. Over the last 15 years I have managed many teams involved in client installations, QA software releases, and remote client support. For Micros Systems, I led teams with more than 60 members ...

Ideal Companies: computer

Tags for this Online Resume: Manager of Customer Service, Account Manager

Program Management, Project Managment

I am looking for a Program Management Role to manage project portfolios for business lines or to manage a PMO Office. 18 years of senior-level Program/Project Management and consulting experience specializing in management of full life cycle software development, Enterprise Networks, information security, Internet Portal, PCI Compliance, Unix, Windows server and workstations. Managed operations and planned multiple multimil...

Tags for this Online Resume: Senior Project Management, PMI Methodolgy, Data Center Moves, Mergers

Service Delivery/Project Manager

I am a highly motivated, experienced professional with an extensive background in directing both local and national field service personnel and project management. I am accustomed to a fast paced environment where deadlines are priority and handling multiple jobs simultaneously is the norm. I am seeking the opportunity to further challenge my knowledge and expertise.

Ideal Companies: Dell, Siemens, Northrop Grumman, General Dynamics

Tags for this Online Resume: Service Delevery management, Implementation Project Manager, Field Service Management

Senior Information Technology Manager, Scottsdale AZ

Use my experience and leadership techniques to deliver superior technology services to a global corporation. Motivating a team of IT professionals to meet and surpass KPI and SLA goals while encourating their career growth and maintain a work-life balance. Balancing innovation with cost benefits to grow and improve the business.

Tags for this Online Resume: IT Manager, Technology Delivery, Unix and Linux, Database, Disaster Recovery, Enterprise Storage, Senior IT Manager, Service Delivery, Database Services, ITIL, ITIL v3 Certification, Clustering, VMware, Network Routing, Cloud Based, Oracle Database, Web Services, Windows Server, SQL Server, Certified Scrum Master, DNS and DHCP, Router and Switches, TCP and IP, Security, Project Management, Data Protection