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Online Resumes with "eWorkforce Management"
Global Management Executive
Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results-driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen. Prior U.S. Navy Search & Rescue crewman with 12 years domestic and international corporate experience delivering significantly increased performance in senior management capacities for Fortune 500 co...
Ideal Companies: GE, HSBC, ING, Citi, Washington Mutual, USAA, Frito-Lay, Pepsico, Yum Brands, Countrywide, Intuit, Toyota Financial, other
Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Director
SUMMARY OF QUALIFICATIONS * Strong Analytical and problem solving skills. Highly self motivated. Experienced Mentor. Leader. * Excellent team player, enjoy working or leading group projects and taking part in company events. * Detail oriented and enjoy working in challenging fast paced environments. * Able to read and compile performance metrics reports. P & L Responsibilities. * Extensive management experience and knowledg...
Tags for this Online Resume: Metrics, Management, Sales, Inter-Tel, Inventory, Process Improvements, Product Development, Scheduling, ACD, Automatic Call Distribution
