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Online Resumes with "eGain"
Customer Service Expectations Exceeded
Detail oriented, articulate, meticulous organized Customer Service Professional with excellent interpersonal communications skills. Punctual, loyal, long term, dependable, reliable.
Ideal Companies: Companies that value and respect their employees, giving them the tools to exceed for the highest good of all.
Tags for this Online Resume: Customer Service, Data Entry, Administrative, Email Customer Service
Business Manager/Analyst Professional
Business Process Manager, experienced in leading business process transformation for global implementation. Involved in the total redesign of business processes using cutting edge tools, like SAP, eGain, IBM Websphere, and IVR (Interactive Voice Recognition). Business catalyst with experience developing and implementing innovative strategies that create efficient and profitable CRM applications with focus on quality that ac...
Tags for this Online Resume: Business Design, CRM Strategy, Quality Assurance Testing, Project Management, Process Discovery and Redesign, Cross Functional Collaborations
Financial Specialist - 20 Years of Experience - Near 75126
I'm a financial professional with 20 years experience in credit & billing collections. Expertise in customer service, commercial collecting. Proficient in training and development, record maintaining and conflict resolution in both internal and external customers. I have a diverse background in telecommunications, banking, utilities, legal and motor vehicle finance. I have the ability to work and build a strong relationship...
Ideal Companies: Presbyterian Rockwall, State of Texas, Rowlette County Courthouse, Rockwall County Courthouse, Texas Workforce Commission (Terrell, Rockwall, Plano) locations
Tags for this Online Resume: Collection Lead, Customer service driven, Analythical, Catalyst for bridging & buidingg, Team Player, Business driven, Commercial Collections , Delinquent accounts 60-120, Account Management, Case Management
Project Manager - 16 Years of Experience
H3G Duration: Jan 2007 to Sept 2007 Description: eGain Service 7 (Email Management System) provides an extensive range of features to help users manage email traffic securely quickly and efficiently by providing access to a Knowledge Base customer profiles and recommended responses together with access to related information from external systems all in one place. H3G deployed EMS and has issued to eGain a comprehensive set...
Tags for this Online Resume: Web, Web Technologies, Extensible Markup Language (XML), Billing, Code Review, Coding, Oracle, Integrate, Management, Project Management, java, software
