I'm a financial professional with 20 years experience in credit & billing collections. Expertise in customer service, commercial collecting. Proficient in training and development, record maintaining and conflict resolution in both internal and external customers. I have a diverse background in telecommunications, banking, utilities, legal and motor vehicle finance. I have the ability to work and build a strong relationship with a large diverse group of people.

COMPANY	POSITION HELD	DATES WORKED
Harley-Davidson Finance Corp	Collections Representative II	11/2012 - 10/2013
XO Communications, LLC	Collection Lead-Carrier Access Credit & Billing Analyst	3/2003 - 11/2011

SCHOOL	MAJOR	YEAR	DEGREE
W.W. Samuell High School	Basic Academic	1981	High School/GED Degree

Highlights:

regularly received unsolicited praise from customers commending my outstanding level of service, professionalism and follow-through.

Companies I like:

Presbyterian Rockwall, State of Texas, Rowlette County Courthouse, Rockwall County Courthouse, Texas Workforce Commission (Terrell, Rockwall, Plano) locations

Credit & Billing Commercial Collections, Customer Care, BMT (Billing Management Tool), Bank Procedures. Proficient in Access Citrix, Microsoft (Word, Excel, Outlook), Catch (Collection calling), eGain (Payment corrections), TBS, ACD uniphi phone system,
Singleview (Customer account lookup), Intec PDF adobe writer, DMT (Dispute management tool), CSGI Remedy tool, SECABs (Electronic billing system), NANPA and LERG (ON/CIC’s lookup), Xbills (Invoice history).Ceridian Time & Attendance, Brio,
Day Break, Doc-Connect Contractual Search, Accurint Search, Skip Trace Phone System, Unified Agent Auto Dialer, Bill Matrix payment tool, Kronos
Ability to effectively communicate ideas and knowledge to appropriate levels of organization, both verbally and in writing. Exercises independent judgment and initiative. Ability to multi-task with minimal to no supervision
written & verbal communication via email and telephone

• Collection Lead
• Customer service driven
• Analythical
• Catalyst for bridging & buidingg
• Team Player
• Business driven
• Commercial Collections
• Delinquent accounts 60-120
• Account Management
• Case Management

Managed and collect on commercial delinquent portfolio ranging from $700K-$3.8M.