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Online Resumes with "contact center"
Sales Engineer
Results-driven Engineering and Product Specialist with over 20 years of progressive experience, partnering with global internal/external clients in delivering targeted customer solutions; principally for Top Fortune industry leaders. Expertise in supporting premier accounts with a full suite contact center and managed services, driving increased sales and customer satisfaction through exceptional high touch service; meetin...
Tags for this Online Resume: Tampa, FL, Telecom Specialist, Sales Engineer, Solutions Architect
Telecomm Specialist
Tags for this Online Resume: Avaya, Contact Center, VoIP
Marketing Strategy and Customer Experience
Expert technology marketer in startup and large enterprise environments adept at market analysis, strategic planning, and tactical execution (rolling up my sleeves and making it happen). Industry depth of knowledge includes computer software/ SaaS, hardware/ networking/ IT, telecom/ wireless, financial services, and business process outsourcing/ contact centers. Expertise with social media and semantic web practices as we...
Customer Service Supervisor - 14 Years of Experience - Near 30084
A self-motivate, bilingual, respected leader whose planning skills have resulted in well-defined processes and effective cost savings.
Tags for this Online Resume: Avaya, Customer Service, Supervisor/Manager, Contact Center/ Call Center, AHT, ASA, Abandon Rate, CSR, Representative, Agents, Management, Call Center, Process Improvement, Appraisals, Firepond Contact Center, Spanish Language, AVAYA, Customer Service
Contact Center Manager
Experienced Information Technology Manager, with strong background in systems development, systems maintenance, change management; process development, workforce management, infrastructure analysis, contact center management, contact center design, voice and data implementation, including vendor management.
Tags for this Online Resume: Service network manager, Project Manager, Telecommunications specialist, Business analyst
Operations & Planning - 28 years experience - Kansas City
I'm an operations manager who has 28 years experience in organizational development, change management, process improvement, and team member development. I have public and private sector experience. I have worked as senior leadership in a Contact Center, as a separate site manager for logistics, and as a battle captain for a command cell. I am a change agent who has experience with business recovery, risk management, pro...
Cisco Network Engineer with emphasis on data and voice networks.
Network Engineer with emphasis on data and voice networks. I am a highly motivated Network Professional with a passion for Cisco technology providing strong customer support and quality results in the design, implementation, and support of Cisco technology in both data and voice. Strong work ethic, commitment to quality standards, and excellent communication skills yielding positive results for clients.
Ideal Companies: Cisco Systems, Google, Nike, Coleman Technologies, Cocoa-Cola, P&G, Convergys, L3 Communications, Pomeroy IT, Department of Defense, CIA, General Dynamics, Booz Allen Hamilton, Department of Energy, Department of Transportation, Kroger, Veterans Administration, GE, Shell, BP, Verizon Wireless, T-Mobile, Sprint, Duke Energy, AEP, BAE Systems, Clarian Hospital
Tags for this Online Resume: Cisco, CCNP, CCVP, Call Manager, routers, switches, Network Voice Engineer, Unified Communications Engineer, Detail Oriented, Team Oriented, IPT Engineer, Cisco Voice Engineer, Unity, Unity Connection, VPN, Gateways, VG224s, Network Engineer, Cisco Network Engineer, T1, CCNA, DID, ISP, PBX, Circuits, IP Phone, UC, VoIP, Ports, Unified Communications, VLANs, DialPeers, POTS, switchports, trunks, call handlers, Cincinnati, Columbus, Indianapolis, Charlotte, Raleigh, Austin, Houston, Atlanta, North Carolina, Florida, Tampa Bay, Texas
Director - Contact Center - 28 years experience
Director - Contact Center in Ft Lauderdale, Florida
Field Technician - 20 Years of Experience - Near 43123
I'm a Senior IT Technician with over 31 years of hands on technical experience in engineering, operations, and customer service. I have advanced technical knowledge in advanced communications systems presently available. I am an effective communicator with excellent problem solving, planning, project management and organizing skills. I'm fanatical about providing excellent service to my clients every day, week and month --...
Tags for this Online Resume: Nortel, PBX, Technician, Symposium , Call Pilot, Contact Center, ACD, Automatic Call Distribution, Install, Applications
Call Center, Contact Center Operations Manager, San Antonio, TX
An experienced manager with a background of leading customer relations, customer service operations, support services, and developing/enhancing business relationships. Experienced in call center and contact center operations , workforce management, financial analysis, forecasting, compliance, and business process design. Expertise working with customer focused operations, service activities, quality metrics, project manag...
Tags for this Online Resume: Management, Leader, Director, Operations, Call Center
V.P. Technology Engineering IV
Build and bring a Telecommunication team to the success of a medium to large company.
Tags for this Online Resume: Telecommunications, UVN, Avaya, Collaboration, Contact Center, SIP
Customer Experience Executive - 35+ years experience - Connecticut
I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...
Ideal Companies: Any company dedicated to providing excellent Customer Service
Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction
