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Online Resumes with "Service Management ITIL "
IT EXECUTIVE
Information Technology professional with a track record of streamlining operations, reducing costs and reengineering departments using a technological approach. Proven ability to develop and implement IT strategies that support business and financial objectives.
Ideal Companies: Apple, Google, BP, NY Mets
Tags for this Online Resume: Architecture, Strategic Planning, ITSM, ITIL, EA, IT Governance
20 plus years experience, business transformation, service management, ITIL, process improvement
To acquire a Director level position in an organization that will utilize my experience and passion for human service, professional development, organizational change, as well as business and technical acumen for the achievement of organizational goals.
Tags for this Online Resume: Services, Business relationship manager, Business Advisor, Process Improvement, Strategy & Planning, Compliance
Project Manager, Team Leader, Trainer
I lead cross-functional teams as an IT project manager with a focus on process, communication and training. As a PMP and MBA, I am able to collaborate effectively with all stakeholders throughout the entire project life cycle. I enjoy translating requirements between IT, functional and creative departments, vendors and clients. Drawing on my work experience and communication skills, I share my knowledge as a trainer, coach ...
Ideal Companies: Mount Sinai Health System, Memorial Sloan Kettering Cancer Center, New York-Presbyterian, NYU Langone Medical Center, Rockefeller University, Ford Foundation, New York University, Columbia University / Barnard College, Scholastic, College Board
Tags for this Online Resume: project manager, PMP, Microsoft Project, Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, leadership, collaboration, cross-functional, PMO, matrix organization, ERP, implementation, initiating, planning, executing, monitoring and controlling, closing, project charter, lessons learned, WBS, deadlines, budget, cost/benefit, metrics, teamwork, delegate, negotiation, documentation, meetings, reports, status reporting, risk analysis, preventive action, corrective action, change management, process, vendor management, stakeholder, client, MBA, New York, NY, quality management, risk management, communication skills, relationship management, training, mentor, SDLC, Agile, HTML, CSS, schedule, PERT
Manager - 6 Years of Experience - Near 22150
Career Highlights * Successful design, launch and channel development for an Enterprise Document and Records Management platform * Consolidated and standardized 12 isolated helpdesks with over 200 agents while increasing customer satisfaction from 72% to 95% and reducing operating costs by $7M per year * Implemented new asset management lifecycle to reclaim all under-utilized assets and software licenses saving $12M+ annual...
Tags for this Online Resume: Distribution, Enterprise Software, Pricing, Security, Software, Technical Architecture, Program Management, Desktop Computer, Project Management, Management
IT Consulting / IT Project Management / Business Analysis
Proven achievements in time management for sensitive pre-sales life cycles and through thorough planning and execution of fast-paced and ambiguous projects, simultaneously. Considered a highly effective leader with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills. Key skills include: Conflict Resolution Business Realization Project Integration Managing Budget Scope Man...
Tags for this Online Resume: Project/Program Delivery Management, defining business goals, resource management, schedule/cost/scope management, business realization management, risk management, stakeholder management, Communications, project integration, Project and Program standards, Work Breakdown Structure (WBS), methodologies and processes, methodology definition, metrics definition, process development and improvement, Talent Management, training, career paths, career development, capability/skills development and certifications/qualifications/credentials, Governance and Performance Management, performance reporting, issue escalation, information distribution, metrics/KPIs, compliance, financial management, PMO performance management,, Organizational Change Management, customer/stakeholder satisfaction, managing resistance, readiness assessment, stakeholder management, Knowledge Management, defining knowledge management policies, managing intellectual collateral/property, lessons learned, content management and collaboration, Strategic Planning, confirming strategic priorities, defining business goals and aligning to initiatives, environmental scanning, opportunity scoping and analysis, Contract development, negotiation, budgeting, conflict resolution, risk mitigation, cost and price modeling, profit & loss analysis, expert with Microsoft Word and Microsoft Excel, IT Service Management, ITIL methodologies, Agile Methodologies, PMI Project Management Methodologies, Project Management Professional (PMP) certification training with Project Management Institute (PMI) is underway with anticipated completion in early 2018
Sr Project/Program Manager - 19 Years of Experience - Near 37075
Summary Executive level IT Professional with proven expertise in successful execution and delivery of complex, large-scale technical engagements. Major strengths lie in hands on orchestration of the transition of technology for organizations. This includes specifically providing expertise for global startup initiatives for greenfield and new logo clients along with leadership of transition to managed serviced organizations....
Tags for this Online Resume: Banking Industry, Cisco, Legacy, Voice, Application Development, Management, Sales, Financial, Financial Services, IBM, agile, software, it jobs
Executive Director, Strategy & Planning - 20 Years of Experience - Near 32814
Areas of Expertise * IT Service Management (ITIL) * Systems / Network Architectures * Process Improvement & Best Practices * Program Management * Strategic Planning * Project Management * Change Management * Large Scale Deployments * Performance Management * Financial Modeling / Budgeting * Productivity Improvement * Cost Containment
Tags for this Online Resume: PeopleSoft, CIO, Infrastructure, Management, Project Management, Project Management Office, Services, Shared Services, Telecommunications
Manager
Summary: Technology Executive, Manager and Analyst with extensive experience with IT Operations and Global Service Desk management. Have specific expertise in IT Governance, IT Service Management and ITIL Methodology design and implementation. Additional expertise with KPI identification and Metrics definition, design, collection and analysis to facilitate performance increases with IT Service Desk management.
Ideal Companies: Amazon, Hewlett-Packard
Tags for this Online Resume: Management, Project Management, Systems Analyst, Accounting, Financial, Financial Accounting, Intranet, Application Server, Applications, Incident Response
Manager - 20 Years of Experience - Near 91325
AREAS OF EXPERTISE Media Technology Leadership IT Business Strategy Networking Enterprise Architecture AWS/Azure Public Cloud Enterprise Security Service Management (ITIL) Global Leadership Outsourcing / Partnerships DevOps Cost Reduction Workplace Technology Application Support Collaboration Services Voice & Video Services Digital Media Workflow Agile Project Discipline Digital Media Distribution
Tags for this Online Resume: Application Development, Budgeting, Cloud Computing, Disaster Recovery, Enterprise Architecture, Entertainment, Help Desk, Help Desk Support, Information Technology, Infrastructure
Program Manager
Professional Summary A seasoned IT leader with extensive experience leading high-performance teams through strategic program design. Entrepreneurial minded with a proven track record for successful program execution, building new service organizations and growing businesses through direct customer relationships. Areas of Expertise Customer Success Management * Financial Management * Business Relationship Management * Projec...
Tags for this Online Resume: A SERIES, Leadership, Management, Manufacturing, Networking, Oracle, P&L, Project Management, Systems Engineer, C++ Programming Language
