Career Highlights * Successful design, launch and channel development for an Enterprise Document and Records Management platform * Consolidated and standardized 12 isolated helpdesks with over 200 agents while increasing customer satisfaction from 72% to 95% and reducing operating costs by $7M per year * Implemented new asset management lifecycle to reclaim all under-utilized assets and software licenses saving $12M+ annually * Sponsored and directed $20M corporate-wide desktop and branch infrastructure refresh project saving $8M per year ongoing and increasing operations productivity by 15% * Virtualized over 3,500 servers, 50% of production, using automated build tools, server virtualization software, and blade server technologies to reduce operating costs by 18% * Executive sponsor for all IT Service Management/ITIL programs, delivering true root cause analysis, business impact analysis and systems availability reporting to business units and increasing average system availability by 15% * Produced corporate-wide Change and Configuration Management policies. Implemented monitoring and reporting to enforce policies and achieve goal of increasing uptime by 15% during critical periods

Highlights:

• Distribution
• Enterprise Software
• Pricing
• Security
• Software
• Technical Architecture
• Program Management
• Desktop Computer
• Project Management
• Management