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Online Resumes with "SOP Knowledge"
Chemical engineer more than 12+ years experience in chemical industries both manual and automation industries(PLC,DCS, SCADA operation, ABB automation tool)
n Commissioning a Plant n Troubleshoot plant failures n Pipeline Design n Handling Hazardous Chemicals n Handling Equipments n Basic Equipment Repairs n Safety Standards n Quality Controls n Plant Maintenance n cGMP and SOP knowledge n Maintain BMR’s of USFDA n Blueprint Interpretation n Environmental Standards n Process Validation
Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.
Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.
Ideal Companies: Google, Facebook
Tags for this Online Resume: Help Desk SME, Baltimore - Washington DC , ACD Call Center, Remedy, SLAs, FCR, SOPs, Knowledge Base, ITILv3, Processes, govt
Quality Assurance Specialist - 4 Years of Experience - Near 90245
Professional Summary * Experience and profound understanding of Software Development Life Cycle SDLC and Software Testing Life Cycle STLC, including the following: Requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting. * Expertise in various Testing methodologies like Functional Testing, Integration Testing, Regression Testing, System Testing, System Integra...
Tags for this Online Resume: Integrate, Quality Assurance Tester, Test, Applications, Integration Testing, Quality, Test Cases, Test Scripts, Documentation, Its
