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Online Resumes with "Remedy Peregrine "



Technical Writer

Having over 10 years of Technical Writing experience, my background is in the technical field. I have worked in the areas of Information Assurance (IA) as well as Certification and Accreditation (C&A), creating processes, procedures, templates, and work instructions. I have contributed to the success of various teams including: an IA security team, a source selection team, a transition team, consulting team, Quality Mana...

Desktop Support, Philadelphia/South NJ

Tags for this Online Resume: MS OFFICE SUITE, LOTUS NOTES, MS OUTLOOK, REMEDY/PEREGRINE TICKIETING SYSTEMS, MEETING SLA, IMAC, EXCELLENT CLIENT SKILLS

Telecomm Specialist - 20 Years of Experience - Near 34639

Experienced with Helpdesk ticketing applications: Verizon ETMS, Remedy and Peregrine * Vendor coordination * Cable management * IBM AS400 communications platform management * Carrier circuit design, monitoring and troubleshooting * Modems, DSU/CSU installation and troubleshooting * Microsoft Office Suite proficient

Tags for this Online Resume: VoIP, Nortel, Telecommunications, PBX, Cisco, Documentation, Information Technology, Infrastructure

Desktop Support Technician - 20 years experience - Kansas City

SUMMARY OF QUALIFICATIONS * 18+ years of providing increasing levels of desktop and help desk support * Extensive technical support and customer service skills * Experienced in Tier I - III support * Outstanding troubleshooting skills Experienced with Migrating Operating Systems * Windows Server 2003SP2/2008R2/2012R2 * Mac OS X 10.x * Altiris, Remedy, Peregrine, and Service Now, HELPStar ticketing systems * Local Area Netwo...

Tags for this Online Resume: desktop, microsoft, voip, cisco, Active Directory, Microsoft Active Directory, Microsoft Outlook, VM, Desk Top Support, Microsoft PowerPoint