Description
SUMMARY OF QUALIFICATIONS * 18+ years of providing increasing levels of desktop and help desk support * Extensive technical support and customer service skills * Experienced in Tier I - III support * Outstanding troubleshooting skills Experienced with Migrating Operating Systems * Windows Server 2003SP2/2008R2/2012R2 * Mac OS X 10.x * Altiris, Remedy, Peregrine, and Service Now, HELPStar ticketing systems * Local Area Networking, Routers, Switches, TCP/IP, DNS, DHCP * Printers Network, Local, Multifunction (Inkjet & Laser) * Microsoft SCCM for Desktop Patching & Imaging * Microsoft Active Directory (Add & Edit Accounts, User Rights, Security Objects) * Microsoft WSUS (Desktop & Server patching administration) * Symantec Ghost (Creating Images & Deploying Images) * Altiris Deployment Console (Creating & Deploying Jobs for Enterprise Deployment) * VMWare VCenter (Creating, deploying & maintaining virtual servers)
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