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Online Resumes with "Knowledge Centered Support KCS "
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Customer Service Manager
Summary Awarding winning knowledge management professional who has vast management experience and in Knowledge Centered Support (KCS). Motivated to ensure company's knowledge management tools, processes and staff perform at peak levels and exceed company goals. Accomplishments Successfully implemented and maintained Knowledge Centered Support (KCS) for Peregrine and HP Software. Successfully developed and delivered KCS trai...
Ideal Companies: Dell, MS, State Farm
Tags for this Online Resume: Acceptance Testing, Program Manager, Test, User Acceptance Testing, Insurance, Management, HP, Peregrine, Software, Support, Knowledge Management, KCS, Knowledge Centered Support, Knowledge Base Management