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ITIL, ITSM, IT Sourcing, Vendor Management, IT Director, Program Management
Responsible for the management, direction, and strategic planning and quality control of the Information Technology services as well as Information Services in the management field
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ITSM/ITIL, IncidentManagement, Problem Management, Change Management, CMDB, Project Management, Business Analyst
Executive Leadership role in an organization providing leading edge solutions to address various business problems.
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Strategic Planning, Program and Project Management, Presales/Bid management, Delivery Management, Global Sourcing Models, IT Outsourcing, Relationship Management, Partner and Vendor Management, Solution Architecture, Data Centers, ITSM / ITIL Consulting, Service Assurance and Automation, Services Transition, SaaS / Cloud Computing, IT Operations and Service Improvement, Practice / New Business Development, Business Service Management, Partner & Vendor Management, Service Assurance & Automation, Solution Architecting, Service Transition
Highly experienced in Business Process Redesign and Transformation
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ITIL, ITSM, Bsiness Analysis, Project Management, IT Transformation, Operations
Focus my energy on the individual, team, and enterprise to improve the delivery of value-added system/software by:
• collaboratively and adaptively developing value-added product increments in a continuous flow from requirements to deployment
• guiding without prescribing
• directing without dictating
• facilitating negotiation and acceptable compromise between business partners and technology teams
Ideal Companies: Health Care, Automobile, Oil and Gas, Public Sector
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ScrumMaster, Agile, Project Manager, CSM, CSPO, CSP, ITIL, RUP
Special Projects at C-Level -- Management System Implementations -- Director/VP of ITSM -- Business Architecture
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Six Sigma, ITIL Expert, Program Management, Trainer, Consultant, IT
IT Leadership with a small to medium sized Cincinnati area company where I can drive IT strategy and execution but also be part of the company's growth.
Tags for this Online Resume:
ITSM, IT Director, CIO, CTO, ITIL