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Online Resumes with "ITSM Framework"
Business/IT Transformation Alignment Professional
Consulting role utilizing my proven ability to orchestrate disparate resources and Governance/ITSM Frameworks required to achieve strategic goals and mission objectives.
ITSM and Service Desk Managerr
• IT Service Management (ITSM) - collaborative development of measurable and repeatable Service Delivery models and teams, based on a best practice ITSM framework structured to meet the IT service needs of specific industry verticals and consumer markets • Senior-level leadership that achieves durable consensus among business professionals, infrastructure technologists, business managers, and executives – aimed at maximizin...
Tags for this Online Resume: ITSM, Service Desk, Client Service, Process , ITIL, Director
Developer
SUMMARY: * Overall 5+ years of professional experience in IT industry with 4+ years of experience as a Service-Now developer and administrator. * Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. * E...
Tags for this Online Resume: Services, Change Management, Management, Troubleshooting, Applications, Asset Management, Cms, Content Management, Documentation, Infrastructure
Manager - 20 Years of Experience - Near 75034
SUMMARY * Pragmatic Infrastructure Operations Manager and Program Management professional with reputation for strong work ethic, approachability and consistent leadership * Developed and Delivered ITIL /ITSM framework for Enterprise Services * Adept at building strong relationships with global C-level management * Successfully delivered infrastructure programs and solutions leading cross-functional on-shore and off-shore te...
Tags for this Online Resume: Infrastructure, Agile, Audit, Benefits, Budgeting, Business Requirements, agile, Service Delivery Manager Infrastructure, ITSM Analyst, Scrum Master, Transition and Transformation, ITSM Framework, Cross functional teams, Project Management, program management, ITSM Process expert, SErvice Now
Database Administrator
PROFESSIONAL SUMMARY: * A Qualified IT Professional with 8+ years of experience including 5+ years of experience as a Service-Now suite developer and administrator. * Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations * Expertise on various ServiceNow customizations as per cli...
Tags for this Online Resume: Javascript, Structured Query Language, HyperText Markup Language, Integrate, Management, Microsoft Access, Microsoft Change Management, Cascading Style Sheets, Change Management, CSS
