Description
PROFESSIONAL SUMMARY: * A Qualified IT Professional with 8+ years of experience including 5+ years of experience as a Service-Now suite developer and administrator. * Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations * Expertise on various ServiceNow customizations as per client's requirement. * Expertise on the Implementation and maintenance of Business Rules, Client Scripts * Experience in configuring the SLAs for various ITIL processes as per the client requirements * in change management using Update Sets, Import Sets in ServiceNow * Expertise in working with the workflows using ServiceNow workflow editor * Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow * Expertise in designing, development and implementation of Service Now Platform. * Participated in process designing sessions and documented ITIL process flows * Working with process owners and business stakeholders to translate business requirements into functional requirements within Service Now. * Expertise in Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and working directly with customers and clients. * Experience in working with Content Management System (CMS) and Self Service portal using AngularJs, jQuery, Jelly Script and UI Macros. * Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators. * Worked on integrating Service-Now with third party applications like BMC Remedy, Sales Force, and NetCool. * Experience on Networks, Web applications, Email (SMTP, POP3) and protocols. * Hands on experience with loading data from various data sources like File, JDBC and Web Services using Import Sets and Transform Maps. * Excellent knowledge in Configuring Email Notifications and Scripting Inbound Email actions. * Developing JavaScript and configuring Workflows to implement additional features, customizations and enable the process flow. * Responsible for the ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Access Control Lists (ACL). * Experience of BMC Remedy ITSM 7.x implementations for large organizations in integrated environments. * Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test. * Scripting and Development of UI Pages / Web pages using JavaScript, HTML, CSS, Jelly, Bootstrap and Angular JS. * Experience with integration components such as SSO, OpenID and OAuth. * Uploading of Foundation Data using Import Sets and Transform Maps. * Hands-on Experience in Java Scripting and web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) * Worked on integration using SOAP / WSDL. * Good knowledge in Database (Relational database), ITIL methodology, Scrum and Agile methodology. * Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications * Participated in workshops with ServiceNow partner teams to help companies implement Service Now using best practices in ITSM. * Enthusiastic and flexible with strong organization and communication skills. * Excellent written and verbal skill and can adapt easily to multicultural environments. * Analytical and detail-oriented problem solver with strong work ethic. TECHNICAL SKILLSET ITSM Tools ServiceNow Berlin/Calgary/Dublin/Eureka/Fuji/Helsinki, BMC Remedy
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