Description
SUMMARY: * Overall 5+ years of professional experience in IT industry with 4+ years of experience as a Service-Now developer and administrator. * Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. * Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts. * Experience with complex integrations within the ITSM environment such as ServiceNow - Web service integration with third party applications * Experience in enhancing the Service-Now functionality by customized Java Script code to support the new business needs. * Worked on REST API as a third-party application for Integration. * Experience in working with Email notifications. * Responsible in creating and maintaining report, generating reports, and email notifications. * Hands on experience on Service mapping, Service watch. * Strong experience in working on user interface applications and professional web applications using HTML 4.0/5, XHTML, CSS3, JavaScript, JQUERY, JSON, AJAX, Kendo UI, Require JS, Cordova JS, Bootstrap and XML. * Manages the delivery of ServiceNow (SNOW) as a project manager with the service integration team * Created complex transform scripts in transforming the data into the SNOW database. * Hands on experience developing CMS in Service Now * Expertise on creation of workflows for Service Catalog items in Service-Now. * Strong skill set in the Service Now suite development including SOAP/RESTFUL integration, Discovery, Workflow, and CMDB. * Service - Now Administration and Production support including maintenance of lower life cycle instances. * Configured Applications using Service-Now tool used in ITIL Management. Strong understanding official V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations. * Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM * Setting up Configuration Management from scratch defining the CI classes and their relationships. * Functional knowledge and implementation experience of ITSM frameworks. * Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test. * Hands on experience in web development using HTML, JavaScript, Jelly and CSS. * Strong customer service and excellent verbal/written communication
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