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Call Center Director

DIRECTOR Highly motivated, results-oriented, assertive individual with a successful history of personnel and project management, performance, productivity, and process improvement. Success driven professional with a track record of promotion, continually meeting / exceeding productivity and operational goals, and maximizing productivity in both a nonprofit and for-profit environment. Highly competent in professional p...

Ideal Companies: Sabre Holdings, Hilton, Sheraton, GE, Expedia, Bank of America, Chase, Dr Pepper, 7-Eleven, Alon USA, Atmos, AT&T, Centex, Comerica, Corner Bakery Cafe, Dean Foods, El Chico, EmCare, Energy Future Holdings, Energy Transfer Partners, ExxonMobil, FedEx Office, Fossil Inc, Harwood International, Hotels.com, Hunt Petroleum, i2 Technologies, Idearc Media, Interstate Batteries, Lockheed Martin Aeronautics, McAfee, Merit Energy Company, MetroPCS, Microsoft, Neiman Marcus, Raytheon, Research in Motion, Regus, Rosewood Hotels and Resorts, Samsung Telecommunications, Southwest Airlines, Symantec, Tenet Healthcare, Texas Industries, Trammell Crow, United Surgical Partners International, Verizon Wireless

Tags for this Online Resume: Call Center Director, Sales Management, Director, Manager, Fundraising, Donor acquisition

Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments

Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.

Ideal Companies: Fortune 500 companies and large corporations

Tags for this Online Resume: Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management