Description
DIRECTOR Highly motivated, results-oriented, assertive individual with a successful history of personnel and project management, performance, productivity, and process improvement. Success driven professional with a track record of promotion, continually meeting / exceeding productivity and operational goals, and maximizing productivity in both a nonprofit and for-profit environment. Highly competent in professional product delivery with a focus on client care, positive bottom line impact, and Best In Class standards of excellence.
Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
(Confidential) | Call Center Director | 4/2012 - Present |
Federal Emergency Management Agency | Workforce Management Analyst | 4/2010 - 4/2012 |
Citimortgage | Mortgage Consultant | 4/2009 - 12/2009 |
Countrywide/Bank of America Home Loans | Mortgage Loan Consultant | 1/2009 - 4/2009 |
Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Southeastern Oklahoma State University | PreMed | 2000 | Bachelor Degree |
Accomplishments
Highlights:
see resumeCompanies I like:
Sabre Holdings, Hilton, Sheraton, GE, Expedia, Bank of America, Chase, Dr Pepper, 7-Eleven, Alon USA, Atmos, AT&T, Centex, Comerica, Corner Bakery Cafe, Dean Foods, El Chico, EmCare, Energy Future Holdings, Energy Transfer Partners, ExxonMobil, FedEx Office, Fossil Inc, Harwood International, Hotels.com, Hunt Petroleum, i2 Technologies, Idearc Media, Interstate Batteries, Lockheed Martin Aeronautics, McAfee, Merit Energy Company, MetroPCS, Microsoft, Neiman Marcus, Raytheon, Research in Motion, Regus, Rosewood Hotels and Resorts, Samsung Telecommunications, Southwest Airlines, Symantec, Tenet Healthcare, Texas Industries, Trammell Crow, United Surgical Partners International, Verizon Wireless
Job Skills
Predictive Dialer Management | |
Fundraising Channel Integration | |
Telemarketing Script Writing | |
Strategic Planning |