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Online Resumes with "CONTACT CENTRE"
The Bill Gates of Work - no matter what industry
Highly adaptable and versatile with excellent problem solving, creative and reasoning skills. Keen promotional skills, incorporated with personal presentation to proudly represent any institution. Excellent communication and diction skills, liaising on all levels. Advanced administration skills. Attention to detail. Proven ability of working equally well using own initiative or as a member of a team. Advanced keyboa...
Ideal Companies: Financial institutes, Office environments
Tags for this Online Resume: Business, Pricing
Multi-Disciplined Executive
Possessing over 23 years of multi-disciplined professional and managerial experience (With full financial management and P&L responsibility) in Direct Sales, Marketing, Customer Services, Product Management, Information Systems, and Public Relations areas coupled with my privately-owned Consulting & Training venture which has further expanded the skill set to entrepreneurial arena, I intend to leverage this multi-discipline...
Ideal Companies: IBM, AT&T, Sony, Ford, General Motors, General Electric, Boeing, EDS, Union Pacific, BNSF, CSX, Norfolk Southern
Tags for this Online Resume: International, Sales, Consulting, Training, Instructor, Management, US-Based Multinational, Major Account Management, Profit and Loss responsibility
Outside of the Box Analyst
Thought provoking analyst with highly honed analytical skills ble to convert thought into action
Ideal Companies: Gallup, Pearson Testing, Kaplan, PriceWaterHouse Coopers
Tags for this Online Resume: Analyst
Business Analyst - 2 Years of Experience - Near 95051
Summary: * Experienced software professional with over 5 years of experience in the telecommunication industry. * Solution Architect/Business Analyst involved with requirements gathering and sharing insights with various business functions. * Analysed and designed call flows for IVR and USSD/SMS services, Customer Service Platform modules for contact centres. * Involved in all stages of a project delivery - preparation of i...
Tags for this Online Resume: Architect, Audit, Billing, Business Analysis, Business Analyst, Communication Skills, Customer Relationship Management, Customer Service, Design Documents, Gathering Requirements
Quality Assurance Specialist - 18 Years of Experience
CAREER SUMMARY DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY (PJSC). March 2014 to December 2015 Analyst - Premium Contact Centre Operations, Dubai Responsible to monitor across all line of business the net promoters score, Repeat call drivers, long calls, call drops and quality of service by monitoring calls for Premium Customers. Duty and Responsibilities * Analyze operational practices and develop procedures to mee...
Tags for this Online Resume: Front Office, HR, Business Skills, Call Center, Complaints, Email, Filing, Management
Project Manager - 14 Years of Experience - Near 48375
Seasoned Test Manager, Project manager and Business Acceptance Manager building large scale services and solutions for over 14 years * Consistently delivered rich and compelling experiences that delight end user, backed by data analytics and agile processes * Results oriented with expertise in a wide range of technologies and management of cross team projects from inception to release * A strong customer voice who works ef...
Tags for this Online Resume: Automation, Management, Test, Test Automation, Vendor Management, Billing, Business Requirements, Desktop Computer, Financial, Financial Management
